Why is 1TB of storage being used for health app?
Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
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Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
Hi all,
I have the exact same problem. I've spent 1 hour and 10 minutes on the phone with 3 different Apple support people today - the last person I spoke to was from the Health team (apparently) and even he was stumped at first. For context, my phone is an iPhone 11 Pro 256GB, of which, I've used 71.7GB of data, however, my Health app is 1.61TB. The bar is completely coloured in red like the OP. Following investigation, the Apple representative told me that the engineers are aware of this and I should keep a look out for an update. I asked what I should do in the meantime in regards to backing up my iPhone (as neither the Cloud or my Mac are capable, as they both think I have too much data) and his response was that there was nothing else he could do. I get that this isn't his fault, and I know he doesn't have a magic wand, but this is frustrating to the extreme. What's even worse is there are posts about this back in Mar-20 if you Google it, so either this is an ongoing issue (meaning resolution will not be quick) or it's an issue that has been resolved in the past but has cropped up again (perhaps due to IOS 14). I'm hoping for the latter, as in theory the engineers will know how to fix this if they've done it before.
I don't know for definite, but I'd assume the more people that phone up, then the higher priority this will receive, as such, any one who hasn't called yet might consider phoning up Apple and logging this. If you do, be careful of the 1st line team, as the lady I spoke to was just trying to sell me additional storage space on the Cloud... I had to insist that I had over 600GB of my 1TB drive spare on my Mac, and that there was no way my phone could take up this much room!
Can I weigh in on this. Mine was 61 PB had to reset my phone and start over
I would suggest deleting some stuff or buy more iCloud storage. Hope you get it sorted. Apple support are great, sign into your phone and do everything step by step.
Wondering it if has something to do with the Apple Watch. I’ve only ever had two (and only one is paired with my phone) but in Health’s settings there are SEVEN Apple Watches showing.
Same
Same here😂
I discovered this while trying to get this phones data to transfer to a new phone and it said not enough storage on the new iPhone. They might have fixed it though so I don’t know anymore.
After a very long online chat with Apple last night, they are not aware of the problem and an Apple engineer is going to ring me this evening. Hopefully some answers tonight!
I have exactly the same.
I discovered it as it's crashed the ability to sync Workout data. The rings still show correctly but the workout data itself will not transfer. I'm on with apple now.
Also having this problem and advice not working
I was tempted to do that but Apple advised against that as they would not be liable for lost data unless they advised it
Jeez, that’s mad!
Hi Shawy07875 - did you get a call back today? If so, how did it go?
Fingers crossed shaft80, it is a pain. I’ve just tried backing up on my Mac, and the ‘back up to Mac’ is greyed out I can’t even select it!
Hi Lawrence, thanks for that. I have spoken to Apple again and they have confirmed it is an iOS 14 issue, but need to wait for further advice or update.
Thanks for the update. I will pass it along to other regular volunteers.
Why is 1TB of storage being used for health app?