Why is 1TB of storage being used for health app?
Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
I will do so! Just curious , are you still able to download apps?
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Hi all,
I have the exact same problem. I've spent 1 hour and 10 minutes on the phone with 3 different Apple support people today - the last person I spoke to was from the Health team (apparently) and even he was stumped at first. For context, my phone is an iPhone 11 Pro 256GB, of which, I've used 71.7GB of data, however, my Health app is 1.61TB. The bar is completely coloured in red like the OP. Following investigation, the Apple representative told me that the engineers are aware of this and I should keep a look out for an update. I asked what I should do in the meantime in regards to backing up my iPhone (as neither the Cloud or my Mac are capable, as they both think I have too much data) and his response was that there was nothing else he could do. I get that this isn't his fault, and I know he doesn't have a magic wand, but this is frustrating to the extreme. What's even worse is there are posts about this back in Mar-20 if you Google it, so either this is an ongoing issue (meaning resolution will not be quick) or it's an issue that has been resolved in the past but has cropped up again (perhaps due to IOS 14). I'm hoping for the latter, as in theory the engineers will know how to fix this if they've done it before.
I don't know for definite, but I'd assume the more people that phone up, then the higher priority this will receive, as such, any one who hasn't called yet might consider phoning up Apple and logging this. If you do, be careful of the 1st line team, as the lady I spoke to was just trying to sell me additional storage space on the Cloud... I had to insist that I had over 600GB of my 1TB drive spare on my Mac, and that there was no way my phone could take up this much room!
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Hi, I was having trouble downloading apps to my watch from the phone app, but this seems to have sorted itself now. I haven't had any other troubles downloading apps.
Ok good to know. I'm on with apple support right now to report the issue. Is your Fitness app recording your workouts?
My workouts are intermittent from my Apple Watch to the activity app., very hit and miss at the moment. The sooner a fix is sorted the better
That’s the total opposite to what I was told, in fact I was told not to factory reset. I think I’ll wait for an update
Interesting, so they just told you to wait for an update? I think I will too. I bet it’ll come by the end of next week.
Yeah, she explicitly said do not do a factory reset, she went on to say that if I do and I lose any data Apple will not be responsible as I have been told to wait for an update.
Did the engineer ever reach out to resolve this issue?
Someone had said to do an unencrypted back up to your computer because the health app will not be backed up if it is unencrypted. But then, you will lose the health data.
It took me waiting for 2 separate people for them to acknowledge that it was a bug. Lol, they kept telling me unpair and repair your watch, or factory reset...
That’s exactly the initial advice I had (unpair and we-pair), that must be on the ‘script’ that they have. When that didn’t work then they escalated it, but still not resolved
I also did file a bug report
It is definitely fixed now. Erase. Restore from backup. No problems now. No more draining the battery or hogging the storage. Strange that the Apple folks don’t offer this solution.
Exactly, it does not let me back-up Petabytes of data to my poor 500 GB hard disk.
Apple please release a fix ASAP
I cannot use my Phone right now.
Why is 1TB of storage being used for health app?