iOS 14 / Watch OS 7 Fitness and Health Apps issues

So this appears to be the official solution for now:

https://support.apple.com/en-us/HT211865

I did the entire reset of both my iPhone and Apple Watch as detailed above. As time consuming and inconvenient as it is, it appears to have corrected all of the issues I had with the flow of health data from my watch to my health app and onward to other apps such as LoseIt and AutoSleep.

Hello All - I have had similar issues with this upgrade with iPhone 8 and Apple Watch 5. I reported earlier in the week.

I noted a few users suggested backing up the phone and then deleting everything on the phone and restore again from back up.

I have done this, I backed up using iTunes on my MAC (I did not use encryption) Deleted everything from the phone and restored. The watch detected the resorted phone automatically and reconnected without any intervention from me.

This does seem to have resolved the issues! The missing workouts are visible and the active energy numbers are correct i.e equal to move energy. My 3rd Party Nurition App is reporting active energy correctly too.

I hope this helps!

Peter

I ended up backing up and restoring my phone and watch and while it took a good long time to get everything set, it is now syncing data properly between my devices. So far, it seems workouts are saving properly with map and heart rate data. The info in health matches what’s in the fitness app.

However, it looks like the GPS routes for all my past runs are gone. There’s a map with a starting point, but nothing else. From what I can tell, all the backup data has finished syncing but losing all that data is a pretty huge bummer. Makes me feel a lot less confident about using these things going forward.

After installing iOS 14.2, closing and reopening the Fitness app, all data was back (GPS, all trainings, stand hours, etc. that had been missing/had been incomplete). So the parsing appears to have been fixed with this update and as suspected by others the raw data was there all along.

I may make sense to mention that I hadn't reset any device in the meantime since the bug appeared, but simply waited for the fix.

I had the very same problem. What I have learned since, is that on one of the watch updates it has reset the motion and fitness tracking that sends the info to the phone. You find this in the privacy settings on the watch. I’ve turned this on(reset the watch and voila) and although it’s too early to say right now, but it’s starting to track as expected.

Hi,

It appears that 14.2 solves all the problems and some earlier problems with syncing and maps etc.

As this had taken so long with little understanding that Apple were actually looking into it, I opted for the full reset on both devices. What I did notice was that I still had the problems until I completed a walk/workout off at least 20 minutes or so. That seemed to fix everything. This is for any issues that may re-occur, but really does look like 14.2 is the better way forward.

Just finished un-pairing and then pairing again and now everything is back to normal!

No map data on workouts in Fitness app after erasing all content and settings and re-pairing, though that did bring back the workout info to the phone. But without it no workout info showed up at all on the phone after the update 14/7.

14.0.1/7.0.2 - It’s been over two weeks since performing the Apple suggested “nuclear” erase and reinstall. All runs and walks appear and I’m reasonably happy. Oddly the “trending” data hasn’t counted or averaged any walks or runs so my arrows point down even though they should be up by a wide margin. I’m reluctant to upgrade to 14.1; I think I’ll do my morning run and think about an update later.🤔

IOS 14.2 is supposed to fix all the issues. Agreed the time and apparent lack of communication along the way didn’t help, but things seem to be working now. Not everyone has had historical data linked back and working, but all new data should be ok

You probably want to contact Apple support, as they can be quite helpful if you get the right operative.

Answer - back up - full defeat and erase of whole phone - then reinstall back up after a little pain it back to its old self ! Apple you have dropped the ball !

My iPhone and watch completely. Backed up first then reset totally. Recovered from back up. All good after this and the Apple team where very helpful. However lots of historical data lost 🥺

guys - check out the apple process in this thread - it works: https://discussions.apple.com/thread/251822302?answerId=253743019022#253743019022