iOS 14 / Watch OS 7 Fitness and Health Apps issues

For what it's worth, those asking about reviewers missing this in the Watch and iPhone updates -- I work for a large technology news publication and talked to multiple members of our team about this and no one else has had this issue with their updates. It's just anecdotal, of course, but I don't think this bug is happening to everyone. That doesn't make it any less annoying for those of us dealing with it, but I don't have a good handle on how widespread it is yet. Trying to find out more, and these discussions have been a great resource.

i have the same issue - I look at my heart rate data and is shows current information briefly and reverts back to my data from (in my case) 2015. Have you found a solution to this? I can not, nor do I want to lose my data.

I too have this issue. I have a iPhone 11 that is on iOS 14.0.1 and a Gen 2 Apple Watch on Watch OS 6.2.8. I've noticed that the Activity App on the iPhone does not track my routes when taking a walk, nor does it show the heart rate chart. Looking in the Health App it does not show all my Heart Rate data. Trying to look at a Year's worth of data, nothing shows up. Going down and looking at all data, it shows all the data points briefly, then disappears and only shows me some data points way back in 2017 and 2015.

I tried the backup your phone, then erase both the phone and the Apple Watch, then restore. That did not work.

Reset to Factory settings is the catch all, Hail Mary suggestion for just about any situation. It’s the thing Support suggests when they run out of ideas. “Start from scratch and maybe it’ll work.”

People are concerned about further unintended consequences, such as losing all or part of their data. It shouldn’t be on the user to have to undo what Apple suggested we do to our phones. It’s on Apple to fix it.

I have been having the same issues and only since upgrading this week. Exercise workouts randomly not recorded in the workout app, although oddly do appear in the exercise rings. It worked great before. Apple why are you stuffing up something that was working!!!

Over the last three days I‘ve not lost calories from workouts on my red ring. I’ve a number of workout apps. I’m currently using Strava and Whoop as part of a study. My thought is integration with Strava is a little “loopy”. I have not repeated another cycle of reinstalls. We will see?

I personally haven't had any luck after multiple tries at backing up and restoring.

My workouts still only show up on my phone sporadically, and none of the steps, resting energy or sleep seems to work as it once did.

Even stand hours are all messed up, on my watch I've logged stand hours for 9-10 consecutive hours, but looking at it on my phone it doesn't reflect the same as the watch.

Reading though this thread I was really reluctant to update from iOS13

and watchOS6 to the latest releases. I tried to convince myself to wait a while

longer, maybe until 14.2. Ended up updating just my phone a couple of days ago.

I have not had any of the issues most of you here had. None actually.

Remember to take my experience with a grain of salt and the fact that I

only updated the phone (from iOS13 to 14.1) and not the watch.

Go ahead and call me nuts if you’d like but before starting to update, here’s

what I did:

1. Check for App updates. Update everything.

2. Open all my phone Apps (specially those just updated) and closed them again.

3. Make a local encrypted backup to iTunes/Finder.

4. Check in the iCloud backup settings and make sure Health is selected.

5. Perform a backup to iCloud.

6. Hard reset the phone.

7. New iCloud backup (just in case)

8. Open Activity app a few times and go into past workouts, both on phone and

on the watch.

9. Check in the Health app for Devices and open/scroll a bit inside the various

watches/phones you find there.

10. Remove and set the watch on the charger, near the phone.

11. Set the phone on its charger as well.

12. Check for updates… 14.1. Begin updating.

13. Let the thing run its course. Don’t touch it, nor the watch.

14. After completion, leave it there charging for like 15 min.

15. Do the eventual post-update set-up steps.

16. Check inside the now-called Fitness app. Search for past workouts and see if you have all of your GPS, heart rate, etc.

If you’re as lucky/crazy as I am it will all be there.

I also performed all this right after midnight to make sure if worse

came to worst I would not lose my day’s activities. I didn’t.

New workouts are recorded correctly as well and streaks are functioning. A point to notice: I do 99%

of my running with Nike Run Club but have also done a few runs with Workouts.

I am still on watchOS 6.2.8

The only oddity I found so far was when I checked a random walk from a

few years back and it shows me the route with a section in the middle missing.

The same route appears "complete" with no missing sections in Workouts++.

I can only appreciate how frustrating this must have been for all

of you that had to go through the whole ordeal. And still not having it all

working as it should. Good luck!

I found this (https://support.apple.com/en-au/HT211865) detailed step-by-step process provided by Apple to solve the "sync-problem", as I would refer to it, as my watch does everything ok, but Activity/Fitness and AutoSleep data is being corrupted on the iPhone 14.1 after the sync.

I followed the process to the letter and now everything is working fine after 24hrs testing, my exercises and sleep are correct recorded.

Still, Apple needs to fix the bug, we should not be required to reset and restore to bypass bugs like this.

One more thing, other people who has tried the process has complained about loss of historical data, I did not loose anything, but be aware that the Fitness app is slowly syncing data from your iCloud backup for hours, even after everything on the iPhone and Watch looks done and settled, but check out the tiny message at the bottom of the Fitness screen which says something like "Loading data from iCloud...."

Great to hear that all your workouts were restored. In my case none of my workout maps before 5th October have been restored, some just have the start flag, majority of the others don't have any map. I know I'm not alone in this so maybe in time they'll come back.

I too didn't reset or do anything like that, I decided that seeing that Apple caused the problem they should be the ones to sort it out.

Health numbers seem at last to be the same as the watch so that's progress.

After my normal workout this morning I went on a short walk to test up the Fitness app and am happy to report that everything is working as it used to in IOS 13.7 and WatchOS 6. Such a pity they messed about a very good working app.

Having this bad experience of Apple I'm going to stay with MapMyWalk because workouts I did with this app as far back as 2012 are available. I can also export the data in a .csv file which is a bonus.

I'd use the Fitness app if I could backup workouts in total maps included to my iPhone or an iCloud folder I could backup to and restore myself. That way if they messed up in IOS 15 or later we could sort it out ourselves

Some users have lost many years data which is not what we would expect of Apple

IOS 14.2 also sorted out the transfer of data for me. It brought back some maps of work outs and some heart rate tracking, but not all. However, it now seems good for future health monitoring and fitness.

It has been "newed & improved" and therefore no longer works.

Apple has gotten too big.

Its having the same type of issues as Microsoft does.

I would never backup my devices and restore them---unless Apple told me it was thed only way.

You just never know what would happen.

Tread water and hopefully Apple fixes it. Too bad all data in the interim is probably lost or not even captured.

yes, I am having this trouble as well. tried unpairing and repairing and that did not help.

Legitimately nothing is syncing between my watch and phone. Workouts and overall activity tracks fine in my watch, but my fitness and health apps on my phone show no data since the 19th.

Same here, no difference as far as I can tell after updating to 7.0.1