iOS 14 / Watch OS 7 Fitness and Health Apps issues

Update: as mentioned, it seemed to be working as expected initially. However, checking it today, it’s back to being out of sync. The main thing for me seems to be that the tracking is back to working again.

14.0.1/7.0.2 - It’s been over two weeks since performing the Apple suggested “nuclear” erase and reinstall. All runs and walks appear and I’m reasonably happy. Oddly the “trending” data hasn’t counted or averaged any walks or runs so my arrows point down even though they should be up by a wide margin. I’m reluctant to upgrade to 14.1; I think I’ll do my morning run and think about an update later.🤔

Update: After using for a few days now, IOS 14.1, I can confirm that this is well and truly broken. Although it seemed that a setting was reset on the tracking was the resolution, this is now not the case. This update has made it worse. When I do workouts, they appear on the watch Activity app but not on the phone Activity app. I did get a 29 minute workout to appear, but over a 2-hour workout didn’t. And also the sync of steps between the Health app and Activity app are way out. It’s times like this you works suggest going back to IOS 13 version that was working just fine (at least compared to this). Is also very strange that this happens on my pairing, but other friends are ok.

I had to call Apple in the end. My issues are all sorted now as they talked me through a reset. However it has lost historical data so bit sad about that. All my Strava data is saved tho. Good luck everyone so frustrating

Does the restored data include the data recorded by Apple watch but not synchronized to the iPhone? For example, the environmental volume, such as the resting energy, heart rate and other data lost after the upgrade can be successfully backed up and restored to the phone? I feel that if the phone does not receive the watch data, how does the iPhone back it up?

Reading though this thread I was really reluctant to update from iOS13

and watchOS6 to the latest releases. I tried to convince myself to wait a while

longer, maybe until 14.2. Ended up updating just my phone a couple of days ago.

I have not had any of the issues most of you here had. None actually.

Remember to take my experience with a grain of salt and the fact that I

only updated the phone (from iOS13 to 14.1) and not the watch.

Go ahead and call me nuts if you’d like but before starting to update, here’s

what I did:

1. Check for App updates. Update everything.

2. Open all my phone Apps (specially those just updated) and closed them again.

3. Make a local encrypted backup to iTunes/Finder.

4. Check in the iCloud backup settings and make sure Health is selected.

5. Perform a backup to iCloud.

6. Hard reset the phone.

7. New iCloud backup (just in case)

8. Open Activity app a few times and go into past workouts, both on phone and

on the watch.

9. Check in the Health app for Devices and open/scroll a bit inside the various

watches/phones you find there.

10. Remove and set the watch on the charger, near the phone.

11. Set the phone on its charger as well.

12. Check for updates… 14.1. Begin updating.

13. Let the thing run its course. Don’t touch it, nor the watch.

14. After completion, leave it there charging for like 15 min.

15. Do the eventual post-update set-up steps.

16. Check inside the now-called Fitness app. Search for past workouts and see if you have all of your GPS, heart rate, etc.

If you’re as lucky/crazy as I am it will all be there.

I also performed all this right after midnight to make sure if worse

came to worst I would not lose my day’s activities. I didn’t.

New workouts are recorded correctly as well and streaks are functioning. A point to notice: I do 99%

of my running with Nike Run Club but have also done a few runs with Workouts.

I am still on watchOS 6.2.8

The only oddity I found so far was when I checked a random walk from a

few years back and it shows me the route with a section in the middle missing.

The same route appears "complete" with no missing sections in Workouts++.

I can only appreciate how frustrating this must have been for all

of you that had to go through the whole ordeal. And still not having it all

working as it should. Good luck!

Worked for you... Not for me. It made things better. Sleep appears to be tracking now but there are still syncing issues between health and the fitness app (steps are a few 100 steps out and vo2 max isn’t recording) which leads me to believe this is a temporary solution until things get worse again. And I lost a lot of past data

After installing iOS 14.2, closing and reopening the Fitness app, all data was back (GPS, all trainings, stand hours, etc. that had been missing/had been incomplete). So the parsing appears to have been fixed with this update and as suspected by others the raw data was there all along.

I may make sense to mention that I hadn't reset any device in the meantime since the bug appeared, but simply waited for the fix.

Great to hear that all your workouts were restored. In my case none of my workout maps before 5th October have been restored, some just have the start flag, majority of the others don't have any map. I know I'm not alone in this so maybe in time they'll come back.

I too didn't reset or do anything like that, I decided that seeing that Apple caused the problem they should be the ones to sort it out.

Health numbers seem at last to be the same as the watch so that's progress.

After my normal workout this morning I went on a short walk to test up the Fitness app and am happy to report that everything is working as it used to in IOS 13.7 and WatchOS 6. Such a pity they messed about a very good working app.

Having this bad experience of Apple I'm going to stay with MapMyWalk because workouts I did with this app as far back as 2012 are available. I can also export the data in a .csv file which is a bonus.

I'd use the Fitness app if I could backup workouts in total maps included to my iPhone or an iCloud folder I could backup to and restore myself. That way if they messed up in IOS 15 or later we could sort it out ourselves

Some users have lost many years data which is not what we would expect of Apple

IOS 14.2 also sorted out the transfer of data for me. It brought back some maps of work outs and some heart rate tracking, but not all. However, it now seems good for future health monitoring and fitness.

Hi,

It appears that 14.2 solves all the problems and some earlier problems with syncing and maps etc.

As this had taken so long with little understanding that Apple were actually looking into it, I opted for the full reset on both devices. What I did notice was that I still had the problems until I completed a walk/workout off at least 20 minutes or so. That seemed to fix everything. This is for any issues that may re-occur, but really does look like 14.2 is the better way forward.

It is very disappointing situation. The reason why we are using Apple is the stability of software. However they don’t repair this issue quickly. I reset both devices but no luck to sync. This fitness black out issue happened just after iOS update. I wish they release new version ASAP to address this issue.

IOS 14.2 is supposed to fix all the issues. Agreed the time and apparent lack of communication along the way didn’t help, but things seem to be working now. Not everyone has had historical data linked back and working, but all new data should be ok

You probably want to contact Apple support, as they can be quite helpful if you get the right operative.

It has been "newed & improved" and therefore no longer works.

Apple has gotten too big.

Its having the same type of issues as Microsoft does.

I would never backup my devices and restore them---unless Apple told me it was thed only way.

You just never know what would happen.

Tread water and hopefully Apple fixes it. Too bad all data in the interim is probably lost or not even captured.

Exact same problem. Was kind of excited to see the cardio fitness thing but when I look at the sources it’s all older past pairings of my Apple Watch it looks like. But my watch is properly paired because everything else works fine so I’m hesitant to re-pair it or do anything else and screw everything else up. Hoping Apple fixes it on their end with some future update. Everything is reflected properly in the Activity Monitor but not the Health App. Makes no sense. The Activity Monitor has had issues in the past which is why I’m hesitant to mess with it.