Level 1

48 points

WhatsApp Calling not working after iOS14 Update

After update to iOS 14, I have run into 2 big issues:

WhatsApp Calling feature does not work, normal messaging works but the Video / Audio Calling is not working. It keeps asking me to switch from 4G to WIFI but none of them work. Everything was working fine before the update. I have re-installed WhatsApp, re-installed iTunes but still nothing works
Unable to take backup on my laptop after the update. It just hangs and does nothing.. I have left for 5-6 hrs but still does not do a full backup on laptop. Previously it took 20 min at max.

Has anyone faced this issue? I can't roll back to the last saved backup on laptop as I deleted it by mistake. I dont want to pay Apple hence dont use iCloud for backup

Posted on Sep 22, 2020 9:13 AM

Top-ranking reply

Paulofram

Level 1

12 points

Posted on Nov 18, 2020 1:05 AM

Told by WhatsApp support that the only way to resolve was to restore phone. After restore nothing had changed. WhatsApp still did not appear in ‘Privacy’ ‘Local Network’. But I made a call and the pop up box appeared.....’do you grant permission for WhatsApp to access your local network?’ When I agreed, it now appears in ‘Privacy’ ‘Local Network’ and I can now make calls perfectly........so problem resolved.

note: follow Apple’s instructions carefully when doing restore.

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106 replies

Jan 2, 2021 5:23 PM in response to abhijeet216

why my WhatsApp always showing connecting when I’m on a voice or video call

Samx73

Level 1

4 points

Jan 9, 2021 2:43 AM in response to abhijeet216

And I can’t get the settings for Local network in my WhatsApp setting as well.

janani83

Level 1

4 points

Jan 14, 2021 7:27 AM in response to TahirNazir

i had the same issue. I saw your response .. after that i tried it and it worked. Thank you so much!!!

Jan 18, 2021 4:47 PM in response to TahirNazir

Thank you very much 😊

saman125

Level 1

4 points

Feb 8, 2021 6:03 PM in response to TahirNazir

Thanks I tried what you mentioned and it is working!!

Feb 23, 2021 8:24 AM in response to TahirNazir

It solved my problem

RE33

Level 1

8 points

Apr 2, 2021 4:49 AM in response to -wajeed-

Strange, there is no local network in settings for whatsup, all items available except local network.

still I am facing this issue

-wajeed-

Level 1

4 points

Apr 3, 2021 2:45 AM in response to RE33

Please check my earlier reply with a screen shot.

Apr 14, 2021 10:46 AM in response to abhijeet216

Thank you. Very helpful. Who sneaked this change in and did not inform users? I've been struggling for weeks with this problem

May 26, 2021 1:38 PM in response to abhijeet216

I can’t make WhatsApp audio or video calls. Please how can I rectify this. Thanks

kaj174

Level 1

10 points

Jun 8, 2021 7:11 AM in response to -wajeed-

Wajeed this is a screenshot of the WhatsApp settings that I get

nihalmg

Level 1

8 points

Sep 25, 2020 1:27 AM in response to abhijeet216

I had the same issue. WhatsApp voice and video calls worked perfectly fine, but after updating to iOS14 I just kept getting a grey screen and it said reconnecting.

I don’t understand the reason behind this but I reset my network settings and it worked perfectly fine since then

Hope this is helpful

Sep 28, 2020 4:56 AM in response to abhijeet216

Same issue here, tried all the options - Airplane mode, Wifi switch On and Off, Cellular On and Off, Local Network is ON- nothing worked I took a backup of phone and then did a reinstall of IOS14 and then Whatsapp worked for couple of hours and then again same issue - Audio and Video calls are not working. Have a 300 Mbps line at home and also Cellular speed is 15-20 Mbps.

Tried reinstalling IOS14 - Whatsapp worked for couple of hours and again same issue. Checked with my brothers Iphone on IOS13 - no issue - calls works smoothly.

This is compatibility issue between whatsapp and IOS.

Reached out to Whatsapp but seems it is going to call center team - the guy is telling me to check Wifi settings and my network which actually is not the problem.

Oct 2, 2020 11:45 PM in response to Bengy135

I did check that. It is already on. I uninstalled and installed WhatsApp, restarted my phone, tried VPN, changed WIFI Network. Nothing helped.

I can confirm that it is due to the OS update because I just talked to my friend, got an notification for 14.0.1 update, updated the OS; then called my friend and it didn't work.

Now I am just hoping that a new OS update or Whatsapp update should fix it.

Oct 26, 2020 5:26 AM in response to abhijeet216

I too had the same problem. Basically followed instructions from tahirnazir and this worked😀

Background: when I initially upgraded to latest version 14.1. A message popped up at the end asking WhatsApp wants access to ...’local network...’ I can’t remember the exact wording. I thought it was dodgy and declined access.

This is when I started having problems with audio/video call feature on WhatsApp. So either allow WhatsApp access when upgrading or go into settings > WhatsApp > select local network to update. The problem has been resolved for me and all WhatsApp features are working as before.

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WhatsApp Calling not working after iOS14 Update