September 2020 update of Apple TV 3 breaks Youtube app

Just updated to 7.6.2 (build 8144) for my TV3 (model A1469) and pause is working again in the YouTube app! Both via the play/pause button ⏯ and from the center touchpad area of the Remote app.

The annoying [➡️ Resume] modal dialog still pops up (press Menu *once* to dismiss), but at least YouTube videos can be paused again without locking up the whole interface.

Props to whoever on the TV team that got stuck working on the old hardware interface, this is much appreciated.

Hot ****! Now I've got to take back all the mean things I've said about Apple abandoning their legacy products. This latest 7.6.2(8144) software update has the 'YouTube pause causing a freeze' fix.

So, go ahead everyone. Its safe to update your AppleTV gen 3.

Thank you Apple

Submit a trouble ticket to Apple Support.

Also reported here:

https://tidbits.com/2020/09/28/third-generation-apple-tvs-suffering-from-apple-tv-software-update-7-6/

Talked to Apple Support yesterday after a week of no replies. They literally opened a web browser and googled a searched google.com for Apple TV 3. They want to wait on google to fix "their" app, which happens to be a locked component of the Apple TV 3 menu. As a customer, I want Apple to fix "their" broken device experience. Not exactly providing a motivator to upgrade to an Apple TV 4k.

Issue explained: https://tidbits.com/2020/09/28/third-generation-apple-tvs-suffering-from-apple-tv-software-update-7-6/

Example Video: https://youtu.be/4GZzWcHx6H0

Alternate Apple Thread: https://discussions.apple.com/thread/251802757

Distraction Apple is leaning on Google for: https://support.google.com/youtube/thread/72724736?hl=en

trygves,

A couple of things, first Apple is simple our hosts on these forums, they do not read or particiapte. We are all end users just like you.

Also, Apple does not have support for rolling back TV OS to a previous version. Your best bet is to reset the device to it's factory settings per the directions in Apple TV Reset or restore your Apple TV to its factory settings

Finally, if you want to let Apple know how you feel, please contact them at www.apple.com/feedback.

Anybody know if an update higher than 7.6.1 is available Yet? I downgraded because of YouTube freeze and NFL not working. That was 2 months ago! Periodically Apple TV prompts me to upgrade but I refuse because of problems with the upgrade on my Apple TV 3.

I’ve got this exact same problem on my 3rd Generation Apple TV. We bought a new iMac that came with a free one year subscription to Apple TV+.

We signed up for the free subscription and then turned our 3rd Generation Apple TV on to go to the Apple TV+ channel and it told me "in order to view this channel, I had to install the 7.6 update."

So, I installed the update and what happens? The picture freezes on every channel we watch now although the sound works. Picture gets about 5 to 10 seconds in and just freezes. Nothing fixes it -- reset/sign in/out, numerous restarts. Nothing.

Nice upgrade, Apple. And thanks for the free gift I can’t use. I’ve never seen so many bad updates come out of Apple in such a short period of time.

Yes, I sent a feedback report. Geez, is this ever becoming frustrating. You just DON'T update anything Apple anymore unless you absolutely have to.

I have model A1469 with apple TV v 7.6 (8130)

Youtube and other apps are behaving like crap now. They stop streaming properly, and everything is much more slower now!

I want to roll back to the previous version of apple tv!

Before the latest update everything worked smoooootly!

Please advise what to do Apple!

Do not update to 7.6.1

Hardware: Apple TV (3rd Generation)

Model: A1469

Apple TV Software: 7.6.1 (8140)

Updated to 7.6.1 (8140), but the YouTube app still locks up after hitting pause.

Whatever "general performance and stability improvements" were included in this update, they certainly didn't fix the YouTube app.

I also updated to v 7.6.1 in hope that Apple would improve the "stability and performance" as APPLE predicted in the description of the newest version. But nothing has improved! Youtube freezes and my apps for Norwegian tv has a much lower performance when it comes to open/shutdown, fast forward, and so on.

Also TV programmes just stops, and starts again by itself. Before v 7.6 everything worked just perfect!

How difficult can it be for APPLE to go back, and reverse the faults, and publish corrections?

Hi guys, I had the same problem, I investigate and find that the software version 8.4.4 or 7.6(8130) of the Apple tv 3 (APTV3) is the problem.

For the moment the solution was only downgrade the software version of tvOS and choose 8.4.3.

First I download the tvOS IPSW for your apple tv, and restore the apple tv with iTunes (press and hold the Option/Alt key in mac), while the APTV3 is connected to usb to the laptop.

Be careful, because as there two models of APTV3, the 3.1(2012) and the 3.2 (2013).

I have the version of apple tv 3.2, and choose the ipsw called appletv3,2_8.4.3_12H885, that in the apple tv say software version 7.5 (8097).

if you have the apple tv 3.1, you need tho choose the ipsw called appletv3,1_8.4.3_12H885.

For now, both versions of ipsw are signed for apple, and for this reason you can be restored via Itunes.

I do it, and I fix it the problem when I press the pause/resume while I use the Youtube app. And don't choose, auto update, because you begin with the same problem.

I hope that this solution be useful for all. And if you have other option, share with all.

Sorry for my english, I hope that you can understand me.

Regards from Chile.

rkaufmann87,

Thanks for information. I didn’t realize the discussion forum wasn’t managed by Apple themselves.

Anyway, I think they should take responsibility for the consequences of their ios updates.

And not let the endusers waste their time to make correction “solutions” to an os that is proprietary software.

My Apple TV was working perfectly until it was “sabotaged”by an update from Apple.

And now the only “solution” is to buy an new Apple TV.

Same problem I’ve discovered just today.

I have the same issue, tried to resolve the same way. Failed.