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User profile for user: VasylCo
VasylCo Author
User level: Level 1
22 points

September 2020 update of Apple TV 3 breaks Youtube app

Hardware: Apple TV (3rd Generation)

Model: A1469

Apple TV Software: 7.6 (8130)


Issue:

After the last software update (a few days ago) in Youtube app a video pause/resume becomes broken.


How to reproduce:

  • Play any video.
  • Press pause on remote.


What happens:

  • Apple TV is completely hanging.
  • Pause menu doesn't appear.
  • Remote doesn't work.
  • After 2 minutes Apple TV makes quick reset (less than 10 seconds) to main Apple TV menu.


What I already try to do to resolve the problem:

  • Reset Apple TV to factory defaults
  • Playing different videos
  • Try remote from iPhone
  • Set up different interface languages
  • Sign in/out in Youtube app


When Google ads video is playing I can pause/resume it successfully. So I guess the problem is in Pause Menu.


Does anybody have the same issue?

And how to report to Support?

Apple TV 3, 8

Posted on Sep 23, 2020 8:15 AM

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User profile for user: javierfenix
javierfenix
User level: Level 1
9 points

Posted on Sep 26, 2020 11:47 PM

Hi guys, I had the same problem, I investigate and find that the software version 8.4.4 or 7.6(8130) of the Apple tv 3 (APTV3) is the problem.


For the moment the solution was only downgrade the software version of tvOS and choose 8.4.3.


First I download the tvOS IPSW for your apple tv, and restore the apple tv with iTunes (press and hold the Option/Alt key in mac), while the APTV3 is connected to usb to the laptop.


Be careful, because as there two models of APTV3, the 3.1(2012) and the 3.2 (2013).


I have the version of apple tv 3.2, and choose the ipsw called appletv3,2_8.4.3_12H885, that in the apple tv say software version 7.5 (8097).


if you have the apple tv 3.1, you need tho choose the ipsw called appletv3,1_8.4.3_12H885.


For now, both versions of ipsw are signed for apple, and for this reason you can be restored via Itunes.


I do it, and I fix it the problem when I press the pause/resume while I use the Youtube app. And don't choose, auto update, because you begin with the same problem.


I hope that this solution be useful for all. And if you have other option, share with all.


Sorry for my english, I hope that you can understand me.


Regards from Chile.

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September 2020 update of Apple TV 3 breaks Youtube app

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