September 2020 update of Apple TV 3 breaks Youtube app

Hardware: Apple TV (3rd Generation)

Model: A1469

Apple TV Software: 7.6 (8130)


Issue:

After the last software update (a few days ago) in Youtube app a video pause/resume becomes broken.


How to reproduce:

  • Play any video.
  • Press pause on remote.


What happens:

  • Apple TV is completely hanging.
  • Pause menu doesn't appear.
  • Remote doesn't work.
  • After 2 minutes Apple TV makes quick reset (less than 10 seconds) to main Apple TV menu.


What I already try to do to resolve the problem:

  • Reset Apple TV to factory defaults
  • Playing different videos
  • Try remote from iPhone
  • Set up different interface languages
  • Sign in/out in Youtube app


When Google ads video is playing I can pause/resume it successfully. So I guess the problem is in Pause Menu.


Does anybody have the same issue?

And how to report to Support?

Apple TV 3, 8

Posted on Sep 23, 2020 8:15 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2020 7:46 PM

Just updated to 7.6.2 (build 8144) for my TV3 (model A1469) and pause is working again in the YouTube app! Both via the play/pause button ⏯ and from the center touchpad area of the Remote app.


The annoying [➡️ Resume] modal dialog still pops up (press Menu *once* to dismiss), but at least YouTube videos can be paused again without locking up the whole interface.


Props to whoever on the TV team that got stuck working on the old hardware interface, this is much appreciated.

Similar questions

43 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

September 2020 update of Apple TV 3 breaks Youtube app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.