Airpod pros quiet when connected to laptop

Hi,


My airpod pros work fine when connected to my iphone. When connected to my windows 10 laptop they originally were at 100% volume permanently and did not respond to volume changes on the laptop. I found a help topic here that recommended disabling a max volume setting within the registry for bluetooth devices. This worked, and now allows me to control the volume of the airpod pros.


However, they are now very quiet even when the laptop volume is set to max. Even more confusingly this only happens when listening to music/videos. When using the airpods on a video call (successfully tested with zoom/teams/google meet/slack) they have a good volume level and it can be adjusted with the laptop volume control. When watching videos or listening to music (youtube/spotify tested) they respond to volume changes but are very quiet even at max.


Anybody have any ideas?


So far I have tried, unsuccessfully:

  • forgetting/reconnecting the bluetooth connection
  • resetting the airpods
  • connecting to iphone, turning volume to max, then connecting to laptop
  • restarting the laptop
  • fully charging the airpods


In case it is useful, some details about the laptop:

  • Lenovo thinkpad T480
  • Windows 10 Pro



Posted on Sep 24, 2020 2:08 AM

Reply
1 reply

Sep 30, 2020 3:02 PM in response to reise32

Hello and welcome to Apple Support Communities reise32,


We see that you're having an issue with the audio on your AirPods Pro when connected to your PC. We understand, and we'd be happy to get you pointed in the right direction.


You've done some great troubleshooting steps to try to isolate this issue. It sounds like something between the PC and the AirPods. Take a look at the article below that can help.


Fix Bluetooth problems in Windows 10


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Airpod pros quiet when connected to laptop

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