'Unable to load video" error message ever since IOS 14 update

Before IOS14 i could use itunes to sync videos from my laptop to my iphone and it worked fine. Now since i did the ISO14 update most of the videos say "Unable to load video" "an error occurred while loading a higher quality version of this video". i have 10 videos and over half of them say it, they are all MP4s and only 1min long. I even tried my old videos that i know worked before the IOS14 update and most of them say the same thing as well. How do it fix this? What can i do?

iPhone XR, iOS 14

Posted on Sep 25, 2020 8:01 AM

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Posted on Jan 28, 2021 2:57 PM

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Dec 16, 2020 8:09 AM in response to Deluxebeatz12

I was looking this issue up because it just happened to me for a 15 min video and I was going to be devastated if it was lost forever. I was going to try the advice to convert the video but wasn’t sure if it would load onto the website so I figured if it was in my files, I might be able to drag it over to be converted. Try hitting the ‘share’ button on your video and scroll down to ‘Save to Files’. It was a tedious process and I waited about 10 minutes for the video to be ‘prepared,’ and saved the video to my files. Once saved, The video began playing on its own again. Give it a try although I’m a few months late 😂

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'Unable to load video" error message ever since IOS 14 update

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