Low Headset volume after IOS 14 update

Has anyone else had this issue? I upgraded to IOS 14 now I have to use speaker to hear my

phone calls due to the headsets volume being so low. Side note— I have not dropped or spilled anything on my phone.

iPhone 11

Posted on Sep 25, 2020 9:48 AM

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Posted on Nov 6, 2020 9:00 AM

There are new features in iOS 14 to prevent hearing damage and this affects headphones and Bluetooth peripherals (possibly phone speaker as well).


Go to Settings > Sounds and Haptics > Headphone Safety


You can adjust the maximum volume or disable he protection entirely. Be aware, this may lead to hearing loss over time, which is why the feature was introduced.

35 replies

Nov 29, 2020 8:53 AM in response to jms101jms

I also have the same issue. Apple have really not thought this through.......again!!!

I never use headphones, ever, I only connect my phone to my car bluetooth to play music in my car where I obviously control the volume via my car radio.... Now every ten feckin' minutes the volume gets reduced and it's already driving me mad. I thought these people were supposed to be smart?

This is my first and last iPhone, Apples control freak mentality is infuriating.

Nov 29, 2020 9:35 AM in response to jms101jms

jms101jms wrote:

The ear piece and speaker are not obstructed, I have the latest update and the volume of both are still very low. I’ve read that Apple lowered the volume so as not to harm people’s hearing. Is there a way to bypass that?

Most likely this is due to the "Headphone Safety" feature I mentioned previously in this thread. Here is the user manual page that explains how it works and how to disable it:


https://support.apple.com/guide/iphone/track-headphone-environmental-sound-level-iph1df080ecc/14.0/ios/14.0


Note: Depending on your country or region, Headphone Notifications may be turned on by default, and in some countries or regions, you may not be able to turn off Headphone Notifications.


Based on a quick Google search it looks like there are some EU laws about volume levels, so I'm guessing the EU is affected region.


Did you follow the other diagnostic steps I recommended in my last response?


Did you remove the case and also verify that no plastic file, pocket lint or other obstructions are covering the speakers, then test again with the bare phone? Have you verified that the setting [Headphone Safety] I noted previously is disabled? Does this occur with headphones as well? Did you have a previous iPhone that had adequate speakerphone volume, prior to your 12? Is it only too quiet on phone calls on speaker, or is it also too quiet for music and video playback on speaker? I have a 12 Pro I can verify it is significantly louder on speaker than my 7 Plus. Do you know anyone else with an iPhone 12 so you can compare their speakerphone output to your own? I would also do a complete erase and set it up as new (don’t restore a backup), then test to see if the issue persists.

If the issue persists through all of those checks and iPhones are typically loud enough for you on speaker, then I would contact Apple support as they will likely replace either the device or the speaker under the warranty. You may have a defective unit, or there may be an obstruction over the speakers.



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Low Headset volume after IOS 14 update

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