Play/pause button not working Apple Tv 4K

I’m having problem with the play/pause button. I think the problem appeared after the ios 14 update. I reset the device but no change. I read another post about this issue that was posted in April by Benjamin1990 but there appeared to be no solution at that point. Does anyone have the same problem now? Solutions?

Apple TV 4K

Posted on Sep 27, 2020 12:44 AM

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Posted on Dec 27, 2020 5:27 PM

joesayegh in the chat forum on Macrumors discovered a work around. The unpause bug is related to audio. Just go to settings/ Video and Audio New/Format and toggle Stereo https://forums.macrumors.com/threads/computers-app-tvos-14-3-unable-to-unpause.2275448/

48 replies

Dec 28, 2020 2:50 AM in response to anthonyfromimperial

That fix worked for me! This entire time I was thinking the issue was with the video codecs if specific files. But never thought it would be an audio AAC/3 issue!!


Apple support is not aware of this last time I checked but glad these forums are able to help them out (hopefully a new beta update soon??)


here are the steps:

  • settings> video and audio > audio format > change format > new format > change too Stereo only

by choosing change format ON the 5.1 audio codec will recreate the pause/play issue. Only use stereo sound.

Dec 28, 2020 7:55 PM in response to Soussdagoose

Having the same problem with the computer app on Apple Tv 4k. Whats crazy is if I hookup the Apple Tv directly to the Av Receiver and bypass the Tv it works prefect! but I can only play in 1080P (Av Receiver not 4k passthrough) I read on another form that if you change the Apple Tv audio to stereo when its hooked up to the Tv it works, and it does. There is some kind of bug in the audio on tvOs 14.3 the effects the computer app streaming, kind of crazy. I just hope they fix this because I don't want to listen to movies in stereo I want the surround sound. By the way I reinstalled 14.3 twice and no fix and was on the phone with Apple with no help. I lost all confidence in Apple.

Dec 29, 2020 6:32 AM in response to IronMike70

Have you tried the fix suggested here. Changing the Audio Setting to Stereo?


It has worked for me on a 4k TV, HD TV. I have not tested it with my iPhone 11 Pro Max yet. I will be doing that today.

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Play/pause button not working Apple Tv 4K

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