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iOS 14 and iOS 14.0.1 Sound Issues

Ever since updating to iOS 14 and iOS 14.0.1, I’ve had sound issues with the iPhone 11 Pro. Sound volume is extremely low for calls on speakerphone, watching YouTube videos, and listening to music.


Has anyone else experienced these issues?

iPhone 6, iOS 12

Posted on Sep 27, 2020 8:40 AM

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Posted on Oct 10, 2020 6:08 PM

Since updating to 14.0.1 my volume on phone calls is very low even with volume set to the highest it will go. No problem on speaker or connected to car kit. I would say the volume is half of what it used to be. Tried a reboot, no joy. Tried noise cancellation on and off, no joy.

I really struggle to hear the other person on the call without putting the speaker on 🙄

373 replies

Jan 8, 2021 3:00 PM in response to agerson24

Unfortunately I have the exact same issue with my brand new iPhone 11. I’m already in contact with Apple support, they don’t offer any solution. The staff in the Apple store even told me my phone was working perfectly fine and did not want to help at all.. They have to fix this soon as I’m afraid to smash my phone when my alarm goed off like a bomb

Jan 15, 2021 5:22 AM in response to Wolfpack20

Well, I'm french, I just did the update for the 14.3 IOS and since I did that, like many many people around, I got two troubles :

1 - when i make a call, the sound is like the person I'm calling is on Mars ! I have to push my ear on the phone to hear it a little. When I put the speaker no problem.

2 - I can't use siri anymore. When i say "hey siri" it doesn't recognize my voice anymore. BUT when i start siri manually, he can understand without any problem my voice. By the way when i record a sound in a message the sound is very low to and many noice like it's a message from Mars again. On the video too.


As a phone is made to phone, it's a little annoying no ? I can make a call with the speaker but well it's not the point.

All is working fine for youtube, etc... Bluetooth too. I read and try like most of you all those settings tips around but helpless.

It was working fine and just after the update it wasn't. And it's not a setting problem, not a phone problem, it's an IOS firmware problem and it's a shame that apple didn't do anything since many months.


So any way to have my phone back ?


PS : I even try to delete all settings and data and start a new phone. Same thing.

PS 2 : i called Apple in France, they don't know the problem yet... Incredible.

Jan 20, 2021 2:47 AM in response to Wolfpack20

Since few months we are suffering with this problem. It seems Apple are not taking care of it. Around me there are few people are completely tired with it, they bought another brand and it seems they are very happy (with very less expensive devices).

I was about to buy iPhone 12, but I think I will not do it waiting for the new update 14.3xxxx to see, if not fixed I think I will go for another brand.

Jan 20, 2021 3:31 AM in response to almire

14.3 does NOT fix the issue. Apple has known for some time now that updates destroy the sound on many devices yet they do nothing. After years of iPhones, my next phone will be android.

For what they charge for devices their support has went down hill whether to force buying new phones or what ever the reason. But either way, eventually this type of neglect to their customers will make them the bottom of the chain as it has others before them. Sad!!!

Apple I thought you were top of the line in every way but apparently you are not!

Jan 27, 2021 7:27 AM in response to wadiya02

seems like strategy to force to update phones. Sort of worked on myself, I had to upgrade phone, because my iphone 8 after update to ios14 was very quiet, flashlight stopped working and both cameras. Their support said my phone is broken. If it's broken why last update fixed front camera? Apparently it was hardware fault, you bunch of liars!

I'll be looking for another brand, apple these days is piece of c***. I use it only because their UI is good and I have my smart home linked to apple devices. But nothing lasts forever. Apple will lose more and more customers soon.

Jan 28, 2021 6:03 AM in response to Wolfpack20

Apple Support chat fixed this problem on my iPhone 8. I had the same problem as described above after updating from 13.7 to 14.4.


Force restart your device like so: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


Force Restart fixed my problem and now the device plays music at normal (pre-update) volume.

iOS 14 and iOS 14.0.1 Sound Issues

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