After the update Catalina 10.15.7 have problems with the Internet connection

Hello!

After yesterday's MAC OS Catalina 10.15.7 update, today I had a problem with the WiFI connection.

The connection is excellent, the icon shows that everything is fine, but the Internet periodically disappears. Yesterday, after the update, I did not notice any problems. Today it started, it's impossible to work, after turning off and turning on WiFi, the Internet works for 5-10 minutes and then problems again.

There were no such problems before the update.

I have an Airport Express router (firmware 7.81). Rebooting the router, resetting the settings does not help.


No problem with other devices like PS4, TV, Windows laptops.

Next to the Macbook is an old DELL XPS running Windows - Wi-Fi and internet are great, no problem.


PS: Iphone is experiencing similar issues after updating to 14.0.1.


For the first time in 10 years of using Apple devices, I faced such a problem. When nearby old Windows laptops are working fine and new Apple devices are not working (((

Please help. At the moment, the devices cannot work stably due to these problems.

Thanks!

MacBook Pro 13″, macOS 10.15

Posted on Sep 27, 2020 9:13 AM

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Posted on Oct 5, 2020 8:29 AM

Hi!

So I may have found the issue. I was online with a tech from Apple, shout-out Sarah, and we determined that my Norton 360 anti-malware software was causing the issue. It is most likely due to an incompatibility between the recent update 10.15.7. If you have Norton installed on your computer this could be the issue, however this could be the case with any anti-malware software that isn't recommended by Apple. I have removed Norton from my computer and the issue seems to be resolved. If this helps please let me know!


P.S: I will be reinstalling Norton as soon as an update is available and fixes the bug.

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161 replies

Jan 11, 2021 8:58 AM in response to DiZoE

Hi DiZoE,


no I haven't tried to play with the system preferences. I don't want to mess up the system and it doesn't make much sense to me. One day I am on High Sierra fine then I decide to make a fresh install of Catalina fully up to date 10.15.7 and the wifi becomes weak and drops at an abnormally short distance. I haven't messed up with the system preferences.


Regarding the fact that the same problem happens in recovery mode doesn't mean much since the recovery partition (and its drivers) are made from the system that's installed, in our case Catalina. So faulty drivers would be present and used in recovery mode as well.


I have tried to run the diagnostic tool you mentioned by booting with the D key pressed or Alt-D. In my case it never led to the screen they show on Apple website. I end up with a grey Earth in the middle of the screen, and then a black screen with some weird error codes in top left hand corner.


I also find it hard to understand the concept of "an update that unveils an already existing hardware problem" on a computer that did not have any wifi problem. My Wifi of my Macbook Pro Santa Rosa which is 13 years old also runs fine.


Again: the wifi hardware is detected as fine in the syst report and the wifi signal works fine...only if I sit next to the router...which wasn't the case before I made a fresh installation of Catalina.


I can't test putting High Sierra back at the moment, but when I can I will try.






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After the update Catalina 10.15.7 have problems with the Internet connection

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