Homekit: "all home hubs are not responding"

My friend can’t connect to my Home. My 2nd friend can just fine. Both are in other states. Done everything possible to try to fix it to my knowledge. I’ve ensured remote access is on, too.

Used to work for Apple. So when I say I’ve tried everything I know, it’s legit everything they taught. My Home Hub is ATV 4, updated to the latest software. The device having issues with connecting to Home and controlling accessories is an iPhone SE 2020.

1. Restarted friend A phone
2. Removed A from Home, re-added
3. Made sure iCloud Keychain was on
4. Disconnected / re-connected to wifi
5. Uninstalled Home on A’s phone, re-installed
6. Turned Home off and on again in A’s iCloud
7. Reset iPhone
8. Changed their Apple ID from an iCloud address to a Gmail one, then back again (as the other two friends I have, use Gmail Apple IDs, didn't think it would make a difference but tried anyway)
9. I signed out of my ATV, then signed back in and restarted it
10. Checked Settings > Messages > Blocked to ensure emails were not blocked
11. Checked Settings > Cellular > Data and ensured Home had data access
12. Checked to ensure their Home status showed Remote Access is ON

Their phone (iPhone SE 2020, updated to the latest software) says accessories unavailable and that Home Hub is disconnected, but it's not. And it keeps switching between Homehub responding/not.

They're in CA, I'm in TX. But it works just fine for my other friends in AZ and GA when testing it, just not my CA friend. Have no idea what the problem is.

Please help. This is irritating, to say the least, Apple really needs to invest more in Home and making it simpler and less buggy by now. It's 2021.

I have tried everything suggested and nothing works. Remote access and hubs work fine from my devices (owner) but no one else the home is shared with. This is ridiculous. And the only answer people on Reddit give is “get a new router” this is clearly not a networking issue. If it was it wouldn’t work for anyone. But it works for me.

Im ready to leave HomeKit forever. This is an Apple issue. My network is fine. I didn’t have any of these issues until randomly one day. Nothing changed in my setup.

You changed the router to a different model/brand or replaced with the same?

It’s a joke and frustrating owning 15 apple devices in the household and homekit performs so poorly. Since last week my

Arlo system stopped showing completely. I’m done soon…

Hi,

I have the same problem.

restarts and signing out of iCloud doesn’t help.

Still haven’t found a solution

Same issue for me, iphone 12's, homepod, appleTV 4, no home hubs responding. Everything is on the latest version of software.

Got the same issue. Everyday or so i get a notification saying all hubs are not responding then i get another notification saying a home hub is responding. Very annoying

SAME ISSUE.

Only my ATV selectively chooses who can control what and blocks others. It's quite annoying at this point. Apple needs to invest more in their Home.

I have had this problem for a long time. Like many others with this problem, I am running my hub on a homepod on a mesh network. I do wonder if the mesh is contributing factor somehow.

• Restart the device. That's it.
• Still not solved --> Force restart iPhone - Apple Support

• Set up a home hub to control your HomeKit accessories remotely.

I rebooted my homepod and my phone and after the phone reboot it seems to have kicked back into operation. Not sure why, but try a phone reboot if you previously havent!