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User profile for user: Filip1406
Filip1406 Author
User level: Level 1
12 points

"An Error occured during authentication" iMessage and FaceTime on Macbook Pro

Hi guys!

For some reason my Macbook Pro (2019 with Touch Bar) signed me out of iMessage and FaceTime. I've tried logging back in with my Apple ID into both but I keep getting the error prompt "An error has occured during authentication". I've went to the local iSpot (Apple reseller in Poland), but they said they can't do anything. I've used my apple ID and still managed to log into icloud.com and appleid.apple.com.

iMessage and Facetime work fine on my iPhone X, it's just on my Macbook that it does not work.

Does anyone know what I can do?

Please help.

MacBook Pro 13″, macOS 10.15

Posted on Oct 3, 2020 1:37 AM

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1 reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Oct 3, 2020 7:18 AM in response to Filip1406

See if anything here helps.


Message activation error.    


Error Occurred During Activation for iMessage or FaceTime on Mac


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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"An Error occured during authentication" iMessage and FaceTime on Macbook Pro

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