airpod pro freezing iphone 11 promax

Well I’ve figured it out no other blue tooth device can be connected. I had to disconnect my Apple Watch to use them. And when u get in the car I have to unhook my phone from being on blue tooth with my car

Hello and welcome to Apple Support Communities Mangini81,

We see that you're having an issue with your AirPods Pro freezing when using them with your iPhone. We know that you want to be able to enjoy your AirPods without interruption, and we'd be happy to help.

First, take a look at the article below and go ahead and reset your AirPods, and test to see if the issue remains. We have also included an article to help with the sound coming from your AirPods.

Reset your AirPods

If the sound from your wireless headphones cuts out or is distorted

Let us know how this goes and if you notice any changes.

Have a great day!

Hi everyone. I recently posted about my AirPods Pro and issues with it together with solutions. Sry to say that I was sold a very very good clone, that had all the features of the OEM including Apple find my device capabilities, serial number shown in the about device in settings, the full works. What gave it away was the initial setup screen after doing a reset as shown below. I suggest double checking especially if you did not buy directly from apple. Sorry again for my earlier post.

doesn’t work - tried resetting repeatedly. the link is established and the phone can see the AirPods - but no matter what you you do it just will not redirect sound and it just freezes all apps that use sounds. Repeated app crashes. - I really, really, wish I had bought the Sony earbuds. I’ve never had a problem before. I feel cheated.

I have been having the same thing happening I’ve talked to Apple support several times and finally I was sent to the Apple store. They reset my phone and it erased my settings messages apps everything and that fixed the problem for 2 days and then back to the same thing....has anyone had any luck with replacements?

Yes I have tried this. If you put your Apple Watch in Airplane Mode then connect the AirPods then we connect your watch you can use the AirPods like normal but this shouldn’t be the case and apple should resolve this problem

I followed the advice of someone in this thread. As soon as I turned the bluetooth off of my watch the airpods connected with no issue at all. Before that they would connect but no audio would play, it would cause apps to crash if they tried to use audio.

To fix it I turned bluetooth off of my watch, put it in airplane mode (not sure if that did anything), connected to my airpods and played audio, and then went back on my watch turned bluetooth back on and airplane mode off. And they magically worked after! Apple needs to get this fixed! you should be able to connect to more than 1 bluetooth device

This was helpful! After many calls to Apple tech support and nothing I finally saw this board. I have the 12 pro max and the series 6 watch. Turned off my Watch Bluetooth, connected the airpod pros and turned on the watch again.

This is very silly to have to do though! I only have this problem with my airpod pros. My airpod 2 doesn't have any issues connecting with my watch connected.

I have the same problem. I just found out that if I use AirPod Pro alone with my iPhone, it will work fine. But as soon as I connect my iPhone with other Bluetooth devices such as Apple Watch or Car Link, my phone will freeze. So, as long as you use your AirPod Pro alone with your iPhone, your phone will work fine and do not connect other Bluetooth devices to your iPhone. There are so many people have the same problem and Apple should fix it.

I just the AirPods Pro and having the same issue while using an series 6 Apple Watch. What I have to do in the intern until apple sorts it out is to go into settings > Bluetooth > AirPods Pro and perform the in the ear buds adjust test playing the short melody. Once that works I can play music and use my watch as well. However once the pods are back in the charging case you have to do the process over again for it to work.

Same problem here.

every time I want to put my AirPods Pro on, despite of indicating on my Bluetooth that is connect it doesn’t connect and it freezes any app or image that uses sound. In order to work, I have to restart my iPhone 11.

please help

I discovered it’s a conflict having an Apple Watch paired as well to my iPhone. Once I turn off Bluetooth on the Apple Watch directly i.e Setting>Bluetooth then open the AirPods to play music once connected no issues. I then turn back on Bluetooth on the Apple Watch and everything plays well together, unless I disconnect the AirPods, I have to go over the same routine for everything to work together. I believe it’s because off all the recent updates to all the devices and they haven’t tweaked compatibility, or it could just be a faulty AirPods. My left bud battery runs down a lot faster than the right so don’t know if all the issues are related, but I’m returning my AirPods for a replacement or refund. Hope this helps in some way.

Just got an upgrade to the iPhone 12 from iPhone XR on which I originally had this problem....... and guess what? the exact same issue! Well done Apple! This is clearly a widespread problem. so we must conclude a) Apple does not care about such bugs, (this has been reported by many on different forums for awhile now with no comment it is devastating to use any wireless headphones with iwatch!), and b) don’t get too many Apple devices like an I watch and god forbid AirPods as Apple don’t design them to work together. For f* sake this is so poor I am ashamed to be an Apple user ......

This definitely worked for me. I spent about 30-45 minutes chatting with Apple support and set up an appointment to replace my AirPods only to find out that unpairing my Apple Watch was the solution. As soon as i unpaired my Apple Watch and connected my AirPod pros again they worked perfectly. At this point Apple needs to figure out an update to resolve this because it’s a software issue not the AirPods themselves.