wifi calling ios 14

Okay, I have had the pain/benefit of eliminating many of the issues in this thread and narrowing it down to an iPhone issue. Here is the deal:

1. Had an iPhone 8 (no problems with WiFi calling) and upgraded to the iPhone 12. I have Verizon (irrelevant, as you will see below).
2. Calls immediately started dropping. 4-6 per day.
3. I had a Linksys WiFi router.
4. I upgraded to the newest Xfinity WiFi router.
5. Calls continued to drop at the same rate.
6. I installed the Eero Pro.
7. Calls continued to drop at the same rate.

In short, it is a bug in how the iPhone is handling the WiFi calling, not the type of WiFi and not the service provider (i.e., Verizon). Even if the issue is when Verizon's cell service drops to zero, it is still how the phone is handling that - not a Verizon issue. Apple, HELP US OUT! It is hard enough to work from home. Having to turn WiFi off to make calls, then on again to download stuff, then off again to make calls - c'mon guys!

iPhone 12 Pro Max

Verizon

ISP: Xfinity

Ever since upgrading to iOS 14 my entire family is having issues with wi-fi calls dropping with full wi-fi signal. This includes an iPhone X, a XS, and the one listed above (which replaced another X). Spent 30 minutes on support with Verizon as they did "things" on their end (I have no clue what exactly). I rebooted my phone multiple times, turned the feature off/on, went into my emergency address to verify it is accurate and accept the EULA there. The "VZW Wi-Fi" appears in the top left corner, but it takes 5+ minutes after rebooting the phone. The call quality is apparently perfectly fine based off of what people I've been in meetings say, but the call will simply drop without warning (eg - call quality doesn't degrade). The drops do seem to correlate with a full loss of cellular signal.

e_m_c_2 wrote:

Hey Apple!!! This needs attention!!! Many of us rely on wifi calling, and it is our lifeline in areas where cellular coverage is unreliable. This could be a major problem in emergencies, please fix this ASAP!!!!!!!!!

Apple is not reading these forums. To push out an issue to the correct channel, go to https://www.apple.com/feedback/

For these that can, as a temporary fix, disable Wi-Fi calling. We can only wait that they address this issue on the next updates.

This may have already been mentioned but, with T-Mo's assistance, we made some changes that have helped my wife's new iPhone 12 to drop fewer calls on Wi-Fi. Apple support was not actually helpful on this. Her iPhone 6 on iOS 12.xx was rock solid, but the 12 has been a nightmare. Running iOS 14.3, and then 14.4. Up until these (2) below fixes, we were ready to return the iPhone 12 for a refund and revert to the 6.

1. Disable Wi-Fi Assist. - Settings->Cellular->Wi-Fi Assist - you have to scroll waaay down to the bottom, past all the apps, and slide the toggle off.
   1. If iOS 14 decides it thinks your Wi-Fi is weak, or it doesn't think it's secure (like a bridge Wi-Fi access point) Wi-Fi Assist will try to shift your call to cellular data.
   2. Cellular reception is very poor a number of parts of my house, which coincides with where it would consistently drop Wi-Fi calls. So, it would decide to shift from Wi-Fi to a poor cellular connection, and drop the call.
2. Avoid Bridged Wi-Fi connections - We have a FIOS gateway w/Wi-Fi on both 2.4 and 5gHz. It has relatively poor coverage, so it's augmented with a Netgear dual band router, set-up in bridge mode. This makes the Netgear, with it's much longer coverage, effectively a Wi-Fi access point. For some reason, iOS 14 seems to not like bridge mode. If we keep the iPhone 12 set to remain connected to the FIOS gateway Wi-Fi , and not to the bridged Netgear Wi-Fi, it seems to work pretty well. I realize this may not be viable for folks with mesh network Wi-Fi.

I haven’t found anything yet. Verizon support told me they have engineers on it. I tried turning on airplane mode then reactivating WiFi. It tried to work, but would then yell at me to connect to cellular or WiFi even though I had full signal

Experiencing same issues ... iPhone XR running iOS 14.2 on Verizon network. Internet provider is Xfinity, but using an Eero Mesh network. My home cell service is not good, so need to use WiFi calling ... dropping 3 to 5 calls per day. Verizon indicated it was not their network and dropping from the Internet/WiFi. Eero said I had "too many" Eeros .. which is hard to believe. Any solutions would be appreciated.

I am having the exact same issue. Constant dropped calls (call failed) when on wifi calling. Never had any issues before we got iPhone 12s with IOS14.2. I don’t think it’s Verizon or my wifi. Sounds like either an IOS or Iphone12 issue. Anyone else having the same issue? Any suggestions? I’ve tried different settings (turning off 5G), resetting network settings, etc. And it still does it.

My wife and I just bought iPhone 11s 1 month apart - me a couple months ago and my wife a month ago. We are on Verizon. I have no issues with WiFi calling but my wife does. Her connection fails with a “Call Failed” pretty much after 3 or 5 minutes. When she calls the person back there are no issues. If we restart our WiFi router or restart the phone, the first call works normally.

I’ve compared my phone settings to her phone settings and they are identical. Only difference is I updated to iOS 14.2 with my phone via iTunes and she updated her’s via Over-The-Air. Didn’t have this issue with iPhone 6 and 6+ phones we previously had. This has me very confused as we have the exact same phones (colors, space, configuration) and her phone has the WiFi calling issue. If we turn that feature off her phone works normally, but not having the feature work as intended is really confusing and frustrating.

Are you on a mesh wifi network? Ours only seem to have the issue when we’re on wifi at home which has a mesh wifi network. At other wifi locations, it doesn’t drop the calls. Just wondering if that’s the common denominator.

Yes, I am on a mesh network. I have not tried WiFi Calling anywhere else but home. I was hoping 14.2.1 would fix this and it did not. I just tried a hard reset, hoping it makes a difference in my next call.

Previously I have tried the following without success:

turning the phone off/on

network reset

Turning cellular data off/on

turning WiFi calling off/on

toggle airplane mode

I don’t believe we are on a mesh network. We haven’t been able to try WiFi calling on other networks/routers yet. I can add that when the phone status is on “VZW WiFi” it cuts off right around 3 minutes pretty much every time when the call drops. Even when I have WiFi calling activated but the phone status is on “Verizon” then the calls are fine. WiFi calling on “VWZ WiFi” works only sometimes usually after turning WiFi calling off and on. Also I have been able to duplicate the issue on both of our phones. Checked the settings and stuff with our WiFi router and there doesn’t appear to be anything there that I can change. Also as mentioned, haven’t had issues with our other devices that connect to our WiFi router and never had issues with our iPhone 6 and 6+ phones having dropped calls on WiFi calling with our same WiFi router.

Any solution from Apple here yet?

same issue. I have eero in my home, I never had an issue prior to my IOS 14 upgrade. Now wifi calling has crazy latency, poor quality, drops out. no good!

need a fix

I am also experiencing the same issue. I have a 128GB iPhone 11 running iOS 14.2 on an Eero mesh WiFi network. If I turn WiFi off, no calls are dropped. Turn WiFi on, calls drop constantly and without warning. I can confirm that my WiFi is not dropping out as I generally use the phone within 6 feet of an Eero access point, and we have plenty of Internet bandwidth (400mbps+ down, 100mbps up). This does seem to have started after the iOS 14.x update.

I'm experiencing this same issue. I have a 128GB iPhone 12 on iOS 14.2.1 and calls drop after 15-30mins when Wifi calling enabled. Turned airplane mode on to isolate calls thru wifi only. Calls still dropped. I have a mesh wifi network (Linksys Velop), never had an issue before on my iPhone X prior to upgrading to iOS 14. My wifi signal is strong and I'm usually just a few feet way from my router so signal is not an issue. I also tried wifi calling directly from Xfinity Wifi network and still had the same issue. I have T-mobile service here in CA.

I've spent hours on the phone with T-mobile to no avail. I really think this is an iOS 14 issue. Apple WAKE UP! This is an issue you need to fix.

For the ones that are not having an restricted cellular connection, Turn Off your WiFi Calling function.

People that turn on airplane mode, don't. Airplane mode = a setting on smartphones and portable computers that disables its wireless signal transmissions. ALL signal transmissions such as bluetooth, wifi, cellular. (They can be reenabled, of course)

Open a Apple support ticket using > Contact Support

Contact your cellular provider