an error occurred while loading a higher quality version of this photo

You guys are about to love me for this. Basically all you need to do is lock your phone and connect it to power. Apple showed me this message. I’m attaching a picture of the message below.

I know this is old, but I pressed edit, then revert. It should work after.

Try Restarting or contact Apple via Messages (24/7 support). I noticed my photos loading a minute after getting this error. It could take time but I highly recommend you to contact apple via messages and let them know.

I ended up deleting my iPhone and restoring from iCloud backup. That worked but is a pain to have to do, so I hope Apple fixes this issue soon.

Josedam fortunately I didn't have much on icloud so I ended up deleting everything from the cloud and importing everything again after the update to ios 14.4.1 and it looks fine now. I'll see what happens when I upload more photos.

I too encountered this problem today, but with a video. After I edited a tiny video (trimmed it, added some colour etc.) I saved it and it was only 4 seconds long, and it was playing fine, but the colour was off. I went back into editing, and adjusted it again, after that I saved it and it just gave me thus sane error. I am also on iPhone 12. Not pro, just iPhone 12.

also, when adjusting the colour on video, iPhone 12 sometimes show over adjusted colours (like in this screenshot for example) and then when you just tap on the photo - it will shop you the actual colours. A bit annoying if you ask me.

just saw new update, so I’m going to update the phone and see if the playing error will be fixed. Will update you later.

I have the same problem then I go into Setting then to Camera then to Record Video and set it to 4K at 60fps. Now I can view all my Video.

I have the same issue since the update. I can’t get my best photos, most of them are on my favorites album. I have iCloud back up but it’s so annoying that I have to and save those photos again everytime I need them. Hope this can be fixed

Same here! End up with a blank photo or the error message saying, “An error occurred while loading a higher quality version of this image.”

Is there something I need to do on my end, or are we waiting for a fix from Apple?

I'm having the same issue but my use case is a bit different.

I'm having this issue with an iPhone 11 Pro when downloading a Live Photo from Google Photos. I get the error message and also a few gray frames at the beginning of the Live Photo, although the Live Photo is still playable the file seems corrupted somehow because I can't share on any social media for example. (Maybe the APIs can't read the supposedly malformed file?)

Some findings:

• Live Photos from March 8 2020 work just fine, while June 30 2020 does not.
• If you download the image iPhone X or 11 you get the same issue.
• If you take a Live Photos with iPhone X or 11, upload, delete from local lib, download again, it'll work just fine.

I'll be contacting Apple Support to understand what the error message means then Google can fix it on their side.

Hey, Apple team,

I am also experiencing the same issue. My iClod photos is enabled and I can’t load majority of my photos in my new iPhone 12 Pro. Any additional guidance you can share?

I’m also having the same issue after upgrading to a new iPhone 12 pro today. I can’t view the majority of my images or videos. Please could you advise how to fix?

What do you do if the photo isn't on your iCloud, just your phone?

Im using iphone11pro and i have the same issue. i don’t upload my photos to icloud.

i have this exclamation error on one video only. I don’t use iCloud for photos. The video was taken on a cold mountain during which my phone battery died. I guess the file is damaged somehow and didn’t save properly. Is there anyway I can export it on a computer?