an error occurred while loading a higher quality version of this photo

So, I just updated to 14.2 iOS and it fixed my error. It is playing fine now. Can’t comment on the colour problem.

In order to get this done all you need to do is:

Go t settings->icloud->photos->choose “Download and Keep Originals” instead of “Optimize iPhone Storage”

Wait a few seconds and all of your photos will be back.

Let me know if this was helpful.

HI there,

I have an iphone 8 and I have the same issue. all my photos are on icloud but for some reason 50% of the photos in the same album are black and the other I can see them. I have the ios 14.4 installed. anyone knows how to fix this?

I had this issue today on my iPhone 12 Pro Max.

I contacted the Apple Support.

I shared my screen to them and showed them the issue.

Whenever a photo was taken from 1x or 0.5x, I saw the message

"an error occurred while loading a higher quality version of this photo"

Apple Support told me to update my iPhone.

I was on iOS 14.4 and I received a software update for 14.4.1

After updating, this issue was resolved for me.

Josedam fortunately I didn't have much on icloud so I ended up deleting everything from the cloud and importing everything again after the update to ios 14.4.1 and it looks fine now. I'll see what happens when I upload more photos.

Try Restarting or contact Apple via Messages (24/7 support). I noticed my photos loading a minute after getting this error. It could take time but I highly recommend you to contact apple via messages and let them know.

i came across this thread after my iPhone 12 showed sooo many blank photo da. Tried quite a few tips in the thread. The thing that worked for me. I went into settings, iCloud and clicked backup now. Once that was done, all of the photos re-appeared

I had exactly the same problem on both my phone and iPad. Tried turn off iCloud Photos and Upload to My Photo Stream in Settings, rebooted, then enabled those 2 functions again - and it works! All photos downloaded perfectly, in hi res.

Good luck!

I had this issue too. What i did was that i turned off the iCloud Photos option turned it back on again(Settings > Photos > ICLOUD > iCloud Photos). It initially to a while to load back but soon I was able to view all the photos and the error stopped showing up.

Hey, Apple team,

I am also experiencing the same issue. My iClod photos is enabled and I can’t load majority of my photos in my new iPhone 12 Pro. Any additional guidance you can share?

I’m also having the same issue after upgrading to a new iPhone 12 pro today. I can’t view the majority of my images or videos. Please could you advise how to fix?

What do you do if the photo isn't on your iCloud, just your phone?

This seems to be a common error since the back up. Every time I take a picture since the back up I get an error message and exclamation point in the lower right corner of picture. How can I fix this?

Im using iphone11pro and i have the same issue. i don’t upload my photos to icloud.