an error occurred while loading a higher quality version of this photo

This is happening for my iphone 6s as well. I was on iOS 11 and the live photos were working then I updated to iOS 14.2 and the live photos don't work anymore. And to add insult to injury all of my photos are only stored on my phone and I can't send the old photos anywhere. I get an error message "unable to share. there was an error while preparing to share. please try again later." This type of issue is exactly why I was stubborn about updating. Please fix this problem apple.

I just upgraded my phone to the 12 pro max today and everything went perfectly except for the fact i can’t see any of my pictures because it says it had an error trying to load the highest quality version of the picture? now i can’t use any of these pictures i just took took. how do i fix this?? i went from an iphone 11 pro max to the 12 pro max so why is this happening??

HI there,

I have an iphone 8 and I have the same issue. all my photos are on icloud but for some reason 50% of the photos in the same album are black and the other I can see them. I have the ios 14.4 installed. anyone knows how to fix this?

same problem here man, just updated to 14.4.1 & still the same problem. I have a lot of storage on both the phone and iCloud & it still cant seem to load the pictures... so weird!! obviously this needs to be fixed by apples part

This seems to be a common error since the back up. Every time I take a picture since the back up I get an error message and exclamation point in the lower right corner of picture. How can I fix this?

The new phone

I'm on iPhone Xs and having the same problem with multiple photos. Updating to 14.2 didn't fix it for me, and neither did "back up now."

I also have this! But I’ve watched my videos a number of times, it’s been kept on my iPhone 11. Just today I went to watch it and it says the error.

I am already on iOS 14.2.1 and just noticed this issue on some of my Live Photos. I tried the back up now solution with no luck, also turning off View Full HDR and still nothing.

Yes I just upgraded to the 12 Pro Max from my iPhone 7 and can not get the error to resolve.

Where is the picture?

I’ve already restarted my phone multiple times and have tried to just shut it down for a few moments then start it back up. This did not fix my issue.

I have the same problem. Only in my phone not using iCloud.

For me, I’m not using iCloud and the problem only occurs on videos I downloaded from another apps. Such as: 9gag.

I tried all those suggestions and still doesn’t work. Please help apple!!

Not working for me.. still got errors