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How do I fix this issue, my best photos ended up blank and had this error

iPhone 11 Pro, iOS 14

Posted on Oct 11, 2020 2:19 PM

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Posted on Jan 26, 2021 9:10 AM

I was having this same issue and I finally figured out how to fix it! Close out the photos app, go to settings, Apple ID, iCloud, photos, and change “optimize iPhone storage” to “download and keep originals”. Make sure there is a check mark next to “download and keep originals”. Close out of all your apps and restart your phone. Once your phone is back on, turn on airplane mode for 10 seconds then turn it back off. Open photos and click on the photo or video that wasn’t loading and it should be downloaded now!

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