The watch just updated to 7.0.2 and is now not displaying incoming calls but it is able to make calls? I reset the watch and it is still not working....
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Apple Watch
I have an open case with Apple Enterprise support on this issue for the last few weeks. They have pulled diagnostic logs from my phone and watch multiple times. They seem eager and willing to find the issue. In my experience in troubleshooting this I feel it is vehicle specific. I have a 2020 Hyundai Palisade with wired CarPlay that has the problem. My older Nissan with an aftermarket CarPlay receiver has no issues. For me, the issue occurs only when I cut the car off and open the door so the infotainment system then shuts off "before" I pull the lighting cable, about 90% of the way I do it. If I pull the cable from my phone before CarPlay shuts off I NEVER have the issue. I have tested and tested this so many times I've lost count. I think it has something to do with the way the vehicle is sending a disconnect or maybe not sending the disconnect command to the phone so perhaps the phone still think it's connected to CarPlay in some way. Rebooting the phone resets this. This would explain why it doesn't happen to everyone. For the wireless CarPlay users if you turn off WIFI before you shutoff your vehicle do you still have the issue? I think there have been several posts that this was proven true. For you wired folks like me, if you unplug the lightning cable before your CarPlay turns off does your watch ring normally every time? I am sending more diags to Apple once I get home today as requested by Apple Engineers. I am very hopeful we are getting to a resolution with this.
Do you use CarPlay?
Yes I also use CarPlay.
Unfortunately in my case it doesn’t work. I disconnected CarPlay and still can’t receive calls on the watch unless I have my phone
Yes rebooted multiple times. Phone first. Then both phone and watch. Disabled CarPlay from the car system, Bluetooth, settings and anywhere I could find the toggle switch for CarPlay
Yes many times. I wish it were that simple :(
Glad I could help! Engineering is looking at profiles from my setup, so hopefully the next update has a fix.
Nothing works for mine so far. CarPlay is still disabled so that’s not the issue. I have iPhone 12 pro and Apple Watch series 6
So far no luck on my end. It could be that my Apple CarPlay was fairly new when I got my car. Thanks for the tips though
My theory has failed, I tried several times and in some trials it was not ringing even I turned off the wifi before leaving the car.
New update yesterday, watch 7.2 phone 14.3 haven’t tested yet - my Jeep is in the shop. I will test when I get it back. Anyone else test yet?
installed new updates yesterday. Drove to work this morning with CarPlay. Called phone from office and watch does not ring.....
And - as others - two months ago we bought a car with CarPlay :D but not BMW, we have Honda e
This is a good find. It's two months later and no fix I guess? Did you ever figure this out? I use wired CarPlay, so I think you're right. Strictly a CarPlay issue
No solution at all works not even restarting phone or watch. It’s now a watch version before having a cellular plan
The issue that I have is with the Wi-Fi only Apple Watch 6.
Apple Watch Series 6 not ringing on incoming calls
