August lock constantly displays "Unlocking..." in iOS Home app

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August lock constantly displays "Unlocking..." in iOS Home app

I have a 4th Gen August WiFi smart lock on my front door. It locks and unlocks fine over WiFi or Bluetooth using either the Home app or the August App. But the little tile in the Home app displays a little spinner in the upper right corner and says "Unlocking..." -- whether the lock is locked or unlocked. Everything works, except for the annoying, constant status "Unlocking..." This constantly updating status is displayed in the Home app on iOS (14.0.1) on my phone, and on my iPad (iPadOS beta 14.2), but in the Home app on my Mac, the tile displays the status correctly.

iPhone 11 Pro

Posted on Oct 13, 2020 3:32 PM

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Answer 1

jeremy_v

Community Specialist

Oct 18, 2020 4:15 PM in response to Mark Hurty

Hello Mark,

We understand the importance of making sure HomeKit displays the correct information for your August Wi-Fi smart lock.

First we would like to verify the August Lock app is up to date using this article: Update apps or use automatic downloads

If the issue persists or your app is already up to date, let's delete the app. Once you delete the app, restart your device, and reinstall the app. This article should be able to help: How to delete apps on your iPhone, iPad, and iPod touch

If you still see the issue, next we would want to get you in contact with the developers. They can be contacted using this article: How to contact an app developer

Cheers!

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August lock constantly displays "Unlocking..." in iOS Home app

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