AirPods Pro picking up background noise on call

Did you try: Then went to "Microphone" and switched "automatically switch airpods" to "always right Airpod".

I took my AirPods into our local reseller and repair centre, they said their is a fault with mine and have ordered a replacement pair. I will find out what the fault was, and report back here if indeed it does solve the problem.

Yes, I did the same you did, got a replacement initially from a store on Regent Street, London, but the problem was still there (unsurprisingly given so many complaints here). I then got fed up and contacted their online support, they asked me to do all the things I’d already been told to do, reset, un pair, blah blah. Nothing worked so they arranged a repair job. All fixed now.

Apple already knows there are problems with a lot of Airpods pro, but I guess it is a HW issue, so they can not solve it with SW, so they are expecting us to exchange them. I will go to an apple store in a few weeks and will see the answer.

Very disapointed with this product

Along with everyone else, I find that my Airpod Pro microphones pick up my mechanical keyboard 'clacking' and almost amplify them through the microphone. I even purchased dampeners for my keyboard and installed them on every key to quiet them and my co-workers still complain my keyboard is too loud. Specific setting changes for the Airpods Pro do not make a difference.

Here is what I am seeing on my Macbook Pro -> Sound -> Input > Airpods Pro setting. If I set the input level to a certain setting, within a few minutes of typing, the input level auto-adjusts the sensitivity to be VERY sensitive. I can set it back to what I would like, but over time, it auto-adjusts. Its almost as if the system/microphone, etc is trying to pick up the background noise intentionally. If I remember, there used to be a checkbox as a part of this control panel that allowed you to select an option to not pick up the background noise. Now it seems that the system does the opposite.

Don't know if that helps anyone in their testing.

IOS15 includes microphone modes for FaceTime and Teams (possibly other apps but this is all I really use) but not regular calls. Voice Isolation mode works great so far - so far when I have it turned on, no one has been able to hear me typing which has been the biggest complaint! Hopefully the next update will include it on regular calls as well.

I bought a pair of AirPod Pro 5 days ago to use on calls while walking and anyone I have been talking to was complaining. I did a few tests with recording myself and was shocked to hear the recorded audio. It picks so many backgrounds noises it's impossible to hear anything else.

The whole purpose of paying £250 for this product was its noise cancellation. It does exactly the opposite - noise amplification if anything. Tried different settings but nothing changes. I am obviously highly disappointed, will return them and am surprised that after one year of this thread, no one from apple has bothered to give an official reply.

I bought my APP in June 2021. After people complained about the microphone picking up background noises and not hearing me I sent my APP to apple for a review a week later.

Since June 2021, I have replaced my APP pairs 4 times. It never got fixed. I made the senior apple technician mail Ireland about this issue (since she had the same issue as an Apple employee and was curious about the upcoming solution) and she told me herself that Apple is aware of this issue and is trying its best to find a solution with upcoming updates (she told me this before the newest 4A400 update).

In conclusion, nothing happened and nothing is fixed. People still cannot hear me during calls if I am outside the house. The microphone quality is worse than the 3rd party $1 no-brand headphones.

I am already tired of sending my APP to Apple and letting it go. What I am curious about is how not everyone is having the same problem? How is the brand new replacement APP having the same issue? And why isn't Apple making an official statement about this if they are so aware!

I’m waiting for my 2nd replacement now.. not sure if the new firmware update that came out today has fixed the issue.. I have not tested.

At the moment with those that have FaceTime app I will do the voice calls that way as selecting mic isolation fixes the issue.. (but only on FaceTime calls) - so that clearly says is a software issue more than a hardware one.. a new set probably will have the same issues.

Apple should make a recall, official statement about it at least and fix it with a firmware update…

Anyone on new update that came up today has felt any difference while calling outside?

Thanks

Same issue here, I was unaware how my AirPodsPro are uncomfortable for the caller on other end, until I bought one for my wife and she called me... Dear Lord! this was just.. I was hearing entire shopping mall, her footsteps, cart wheel squeaking, the immersion was real! Just like I would be just next to her + sound amplification. Im sure Apple didn't want that kind of "immersion" in this product.

Unfortunately all fixes presented didn't resolved that issue. What is left is calling ppl using FaceTime audio, with voice isolation mode on, altho this is not the solution nor proper workaround.

I did send the report thru Feedback - AirPods - Apple

I hope they will fix this nonsense and I encourage all here to do the same.

I talked to Apple last night and they asked me to send them back for repair.

Yes, contact them and push for a repair, not replacement. I had the original ones replaced but the issue was still there on the new ones. Good luck 👍

Called Apple Support... the voice isolation option is only available when you are on FaceTIme, not regular phone calls.

We visited the Apple store after upgrading our iPhone to IOS 15. The tech removed and resynched the AirPod's with the iPhone which seemed to make a significant improvement.

Hope this helps

This is one of the reasons I didn't buy AirPods. I have several coworkers and friends who all use AirPods or the new AirPod Pros, and their microphones are picking up so much background noise during conference calls. Whether it's a mouse dragging on a desk, keyboard clicks, and even someone in the next room handling kitchenware or dishes, the AirPods not only pick up these sounds, but seem to amplify them so much it sounds like we're all tumbling inside a dishwasher. I can confirm that this happens on Zoom, Webex, Microsoft Teams, JoinMe. Even when there isn't excessive background noise, their voices sound muffled and bass-heavy. This thread makes it clear that this isn't a rare complaint. They are pairing the AirPods with MacBook Pros for these web conferences, so it's still within the Apple family.

It would be great for Apple to figure this out. I'm asking for a friend. Literally.