AirPods Pro picking up background noise on call

I am having the same issue. The beginning of your response verifies that you understand the issue to be the amplified ambient noises heard by the person you are talking to, but you then talk about setting that are related to the user, not the person on the other end of the line. Curious how changes to noise control setting for the user would effect the ambient noise being received on the other end of the line?

I’ve had the same issue. Tried resetting and replacing in the past...it just doesn’t work.

Makes the AirPods Pro unusable outside!!

Original AirPods don’t seem to suffer the same problem, so I’m tempted to make a backward switch - but I’m left with £250 of white plastic lumps.

Following the thread on this blog it seems incredible that people have been experiencing since before 2017 and Apple are still selling these Airpods.

I'm very disappointed that mine have this issue of amplifying noise when making a phone call. Rendering them worse that useless. Would definitely recommend that no one buys them.

I returned mine to Apple, who ran a series of checks and declared them working perfectly. I then upgraded my phone from a 6s to a 12 and still the same issue. Very annoying. I'll now have to buy an adapter so I can use my corded earpods with the new phone, which of course doesn't have a phone-jack.

I’ve tested my apple AirPod pro’ on all three modes and in each case the person on the other side as reported an amplification of external noises from my side of the call. Not only that I seem to be having issues with the airpods dropping connection to the call even when the phone is less that a metre away from the phone (iPhone 11) . This is not what I would expect from this device.

I thought this was just me! I was on the phone with my friend and she said it was like I was wearing a device that was designed to listen in on others conversations. Unusable for phone calls in any environment.

Really not sure why. I have the latest Firmware and they are new since February. Absolute great for general use like listening to music etc. Call quality on my side is fine. But nothing but complaints from those that are receiving the call. Phone is less than a year old as well so it’s strange. I will give everything a hard reset and see what happens

Now you know it’s really bad while you are on a call wearing a $250.00 pair of AirPods Pro while out and about and the person on the other side says, listen call me later because all I hear is loud noises in the background. It makes me so upset to think that apple doesn't have a way to adjust such a modern engineering failure.

I took my AirPods into our local reseller and repair centre, they said their is a fault with mine and have ordered a replacement pair. I will find out what the fault was, and report back here if indeed it does solve the problem.

In the end I have also decided to send them for repair. I suspect that the problem will not be solved, even if they change them ...

One of the strangest things is that this issue does not occur on all calls. I've been testing audio notes and it doesn't always sound as bad. The sound quality is never very good, but sometimes it is mediocre and sometimes it is terrible for some reason.

Same issue here. Apple has replaced my APPs for the third time now. My wife and I have the same issue and both have gone to the store at the same time to test. Support will not do a live test because I’m sure it’s against their policy. They just keep on replacing them. It’s super frustrating. I don’t want new ones that do the same thing. I want a pair that I can use for conversations. Gen1 and Gen2 were amazing for use in noisy environments. I was hoping the latest firmware would fix this issue but I guess not. Worst apple product to date.

I agree. Worst Apple product ever. I returned mine to be tested and they came being found to working as expected. It’s incredible to think that Apple haven’t fixed this issue. I’ve had to return to using the wired ear pods.

Unbelievable, the same thing also happened to me. They refused to offer a replacement. This is truly outrageous. We keep bringing up this flaw but no acknowledgement , no recall, no fix from Apple. How can they get away with this?

Tried everything in all the forums. Left pod only right pod only don’t switch turn off auto sensing turn on auto sensing use tape to cover the black portion check for dust in the mic lick your finger and jump three times while singing baby shark. Nothing works. There is no fix for this.

Apple replaced mine twice. Last night at the store after replacing them, the tech called me to test them out and he said he unfortunately still hears the background noise and there’s nothing they can do. I’ll just have to wait for a firmware update or for Apple to acknowledge it’s a widespread problem and have it replaced by something that works.

This was only a temporary fix for me. It's seems to be intermittent now and sometimes great sometimes not.

Some times it seems that if I just tilt my head at a certain angle and jump on one foot it works for a while.