AirPods Pro picking up background noise on call

I've just sent my brand new airpods pro back. I don't know how anybody uses these for anything but playing music. For conference calls, phone calls, etc, they are unusable.

Stephen

Cary, NC

This response has nothing to do with the issue. Your advice only helps the wearer of the AirPods and not the person on the phone that can hear everything in the background amplified by 10!

What fix?

I just got the apple airpod max and I’m so embarrassed to tell my friends the loud voices and sound they hear over the phone are due to my expensive investment in these failed head phones.

I am having the same issue. The beginning of your response verifies that you understand the issue to be the amplified ambient noises heard by the person you are talking to, but you then talk about setting that are related to the user, not the person on the other end of the line. Curious how changes to noise control setting for the user would effect the ambient noise being received on the other end of the line?

I’ve had the same issue. Tried resetting and replacing in the past...it just doesn’t work.

Makes the AirPods Pro unusable outside!!

Original AirPods don’t seem to suffer the same problem, so I’m tempted to make a backward switch - but I’m left with £250 of white plastic lumps.

Following the thread on this blog it seems incredible that people have been experiencing since before 2017 and Apple are still selling these Airpods.

I'm very disappointed that mine have this issue of amplifying noise when making a phone call. Rendering them worse that useless. Would definitely recommend that no one buys them.

I returned mine to Apple, who ran a series of checks and declared them working perfectly. I then upgraded my phone from a 6s to a 12 and still the same issue. Very annoying. I'll now have to buy an adapter so I can use my corded earpods with the new phone, which of course doesn't have a phone-jack.

I’ve tested my apple AirPod pro’ on all three modes and in each case the person on the other side as reported an amplification of external noises from my side of the call. Not only that I seem to be having issues with the airpods dropping connection to the call even when the phone is less that a metre away from the phone (iPhone 11) . This is not what I would expect from this device.

I thought this was just me! I was on the phone with my friend and she said it was like I was wearing a device that was designed to listen in on others conversations. Unusable for phone calls in any environment.

Really not sure why. I have the latest Firmware and they are new since February. Absolute great for general use like listening to music etc. Call quality on my side is fine. But nothing but complaints from those that are receiving the call. Phone is less than a year old as well so it’s strange. I will give everything a hard reset and see what happens

Now you know it’s really bad while you are on a call wearing a $250.00 pair of AirPods Pro while out and about and the person on the other side says, listen call me later because all I hear is loud noises in the background. It makes me so upset to think that apple doesn't have a way to adjust such a modern engineering failure.

I took my AirPods into our local reseller and repair centre, they said their is a fault with mine and have ordered a replacement pair. I will find out what the fault was, and report back here if indeed it does solve the problem.

In the end I have also decided to send them for repair. I suspect that the problem will not be solved, even if they change them ...

One of the strangest things is that this issue does not occur on all calls. I've been testing audio notes and it doesn't always sound as bad. The sound quality is never very good, but sometimes it is mediocre and sometimes it is terrible for some reason.

Same issue here. Apple has replaced my APPs for the third time now. My wife and I have the same issue and both have gone to the store at the same time to test. Support will not do a live test because I’m sure it’s against their policy. They just keep on replacing them. It’s super frustrating. I don’t want new ones that do the same thing. I want a pair that I can use for conversations. Gen1 and Gen2 were amazing for use in noisy environments. I was hoping the latest firmware would fix this issue but I guess not. Worst apple product to date.

I agree. Worst Apple product ever. I returned mine to be tested and they came being found to working as expected. It’s incredible to think that Apple haven’t fixed this issue. I’ve had to return to using the wired ear pods.