AirPods Pro picking up background noise on call

Apple replaced mine twice. Last night at the store after replacing them, the tech called me to test them out and he said he unfortunately still hears the background noise and there’s nothing they can do. I’ll just have to wait for a firmware update or for Apple to acknowledge it’s a widespread problem and have it replaced by something that works.

This was only a temporary fix for me. It's seems to be intermittent now and sometimes great sometimes not.

Some times it seems that if I just tilt my head at a certain angle and jump on one foot it works for a while.

FWIW, Apple sent me a replacement set of Airpod Pros after I reported the issue. But, as I told the support person, it did not help. Just more info for the group to use and for Apple to see if they are monitoring these forums.

I have the same issue! At first I thought the person on the other end of the line just have my volume way too loud but I have learned this is an issue for everyone I am on the phone with all the time. Samsung users and other Apple iPhone users alike. I love my AirPods Pro so I hope they can come up with a solution. :(

iPhone 12, everything is up to date. Same problem. People on the other end of calls say the noise is unbearable. I cannot use these to make phone calls. How crazy is that? I hope Apple is working on a solution.

I have the same issue. External noises seem to amplify more than your own voice. The voice of person on the other end seems to be fine to your ears. But the same complaint i keep getting, that they r able to hear everything around me except for my own voice. Did apple resolve yhe issue in 2021?

I have an iPhone Xʀ and have bought 4 sets of

AirPod pros due to damage, loss, etc and all

so the same as your complaint. My son has a iPhone 12 max and I often have to sit still for him to hear me. “ dad what the heck are your doing!!!”, “son I’m sweeping the floor” . Some sounds I can barely hear are magnified 100 times on his end and he isn’t the only one, seems every call is like this. If apple cannot understand this issue as stated and that it’s a mic issue within the AirPod or phone then no need to discuss with the ones that can’t relate to their own product. I won’t buy another pair and I guarantee the person working with apple support “call capturing” will lead nowhere. I’m certain this has to be a known and documented hardware issue for apple.

What most likely happened to you is your other AirPod was still connected and so the mic was defaulting to the one in your pocket. This happens when I put an AirPod in a case that has lost its charge so the AirPod doesn’t realize it’s in the case but instead thinks it’s still in my ear. This is a different issue then the loud background noise issue.

Thanks for the suggested problem solving steps. We followed the steps in a controlled environment with high background noise (i.e., in our house with a loud TV in the background). Unfortunately, the AirPod Pro performance was poor regardless of the auto, left, or right mic setting. We then tested wired Apple earbuds and, while the other party could hear the TV, the sound quality was much better without the warble, high pitch screeching, and overall background noise level. At this point my plan is to ask Apple to refund my purchase of the AirPods Pro and I will go back to my Jaybirds until/unless Apple fixes this.

Hi Brendon, any update? I have several complaints as well from folks on the other end of the conversation. I expect higher quality from Apple, especially given the price. I bought these based on recommendations from folks that likely had older Gen versions, Apple need to fix these asap or perform a recall (they are unusable)!

Just upgraded to the Airpod Pros. They sound good for basic use but like everyone else, phone calls are a major problem. For $250 Apple should suggest that you isolate in a closet or professional studio in order to make a phone call. Everyone I talk to when I am out in the real world complains about the increased noise and lack of my voice.

I have tried all the tests to see f i could solve the problem. So far nothing has worked. I have one more test to do and that is return these things and get my money back from Apple. The gimmick isn't worth the entry fee. Save yourself the money and don't buy Airpod Pros. There is nothing professional here.

IOS15 includes microphone modes for FaceTime and Teams (possibly other apps but this is all I really use) but not regular calls. Voice Isolation mode works great so far - so far when I have it turned on, no one has been able to hear me typing which has been the biggest complaint! Hopefully the next update will include it on regular calls as well.

Anything yet on this?? Just bought the pros and no one will talk with me on phone as soon much background noise. iOS 15 fixed issue for FaceTime beautifully but not when on call. Help! If not, I’ll return within my 90 day allowed period.

Same, just spent $320 Aus on air pod pros, expecting sound quality better than my trusty Airpod gen 2.

i used them with pride only to be told by work people that the back ground noise is unbearable.

when taking a call in the car, it’s amplified the car driving sound (was not a problem with air pod) note: I’m using iPhone 11, iOS 15

I feel ripped off, I suspect Apple can not fix the issue because they would have done it by now.

what is confusing is the reviews of the product is very positive and no one has called out the issue.

i feel disappointed with Apple and will be asking for refund

I had this same problem, finally I made contact with customer support online, they arranged a collection of the airpods for a repair job. They have now been fixed. I would advise anyone experiencing the same issue to contact the support and push for the repair job. Hope this helps.