Hello. Sound disappeared in almost all purchased films.
Music plays normally in iTunes. In old films, for example with Bruce Lee, there is sound. In all more or less new ones are absent. Reinstalling iTunes did not help. Toggle the Output sound option in the settings too. Need help!
I found a solution to the problem.
You need to click on the subtitle button when playing movies and disable AC3 Passthrough.
Hello alexeyfromklimovsk,
Thanks for following up with us. Since the issue is specific to some content purchased in iTunes, we recommend reaching out to Apple Support using the link we shared in our last response.
Take care!
Hello alexeyfromklimovsk,
We're here to help with the issue you're experiencing in iTunes. We understand your purchased movies have no audio in iTunes on your Windows computer. We'd like to ask some questions that can help us better understand and isolate the issue.
Are the movies experiencing the issue all purchased from iTunes? If so, have you tried deleting and re-downloading your purchases? If not, check the "How to Redownload TV shows and movies in iTunes for Windows" section of this resource for steps redownload your movies: Redownload TV shows and movies in the Apple TV app
If the issue persists, does audio work if you play other content like music in iTunes?
Outside of this issue, is audio working on your computer when you play music or watch a video while browsing the web?
If the issue is isolated to the movies you purchased in iTunes, we recommend contacting Apple Support for content related issues: Contact Apple Support
If audio is not working on your computer, then we recommend reaching out to Microsoft's support team to get it resolved.
Thank you!
Hello. Yes, apple music works good, and some movies with old audio plays good. Like last movies with Bruce Lee. But in most movies i have no audio at all.
Itunes. No audio in almost all movies.
