You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I take a lot of screen captures (photos not video) and email them. Never had an issue before. However, since IOS14 I'm getting a lot of lag and or freezing. I've tried everything I know of to rectify but continues to happen.
iPhone 11 Pro Max
Howdy, Brian!
We understand that you're having trouble taking screenshots on your iPhone.
To start with, can you confirm for us that you're running the latest version of iOS 14? You can check by going to Settings > General > Software Update.
However, if you're still having issues after that, please learn more here about iOS performance on your iPhone, iPad, or iPod touch, and try some of those steps.
Let us know if this helps,
Cheers!
Just wanted to check in and say that I am also having the same issues and have done throughout all the recent iOS updates, on an iPhone 11 Pro.
Sometimes my phone freezes completely when trying to send a screenshot, sometimes the screenshot edit screen doesn’t appear, but the screenshot will be in my albums, sometimes nothing appears then 5 jump on screen all at once. When I turn my phone on and off, the issues clears for a while, but soon returns.
Bizarrely my fiend with the same phone has never experienced any of this. What is going on here?
Example photo of when it freezes attempting to send a screenshot.
We appreciate your feedback, please let us clarify. We understand you are on iOS 14, but we wanted to check if you are specifically on the latest version of iOS 14. At the time of this writing, the current version of iOS 14 is iOS 14.1. Were you able to verify no updates are needed on your device?
This happens to me too. I take a screenshot and then it just gets stuck. Many times the only way to get away from it is to close the application. Super frustrating. I have 14.0.1. This happens to my colleague too.
I will update to 14.1. to see if that helps
Thanks Brian,
Based on the description of your issue at this point, we would like to confirm the current status of your device's battery health. You can check it by going to Settings > Battery > Battery Health. Normal battery performance should show a maximum capacity percentage of at least 80%
Let us know if you find that useful.
Battery health has nothing to do with this issue. It happens when I have 100% and 5%.
It happens when taking screenshot and then I try to share the image. It just freezes. Only way to get rid of it is to close the app
Is there any update to this? This is still happening with fully updated iOS iPhone 11 Pro Max. Do not feel comfortable buying anymore new phones until this is resolved.
Extremely disappointed in this problem.
I do a lot of screen shotting and sharing through iMessage and I have been having a ton of freezing issues now. I NEVER had this problem before iOS14. And I’m using an 11 Pro. Please stop asking ridiculous questions and forward this to the right people and get this fixed on the next update. Very frustrating buying a $1000 phone and having you guys sabotage (unintentionally) it with software (including worse battery performance).
Yep, same thing happens to me. I waited for 14.2 to update my phone from ios13 because of all the glitches, and my phone has never been so ******. So disappointed in Apple products lately. I have been using Apple since they came out with phones and have never switched over. I feel like all these issues since iOS 14 sound like Android people problems, not Apple.
Same thing happens to me, it freezes and lags. Sometimes I press the screenshot key multiple times because nothing happens.
then it suddenly shows 3 or 4 screenshots.
Latest iOS
iPhone 12 pro
it started happening around for me when they introduced that back tap function
I took delivery of a new Iphone 12 Max and issue continues which tells me for sure it's IOS related. Question is how do we get this issue to Apple for fix? They don't pay any attention to these forums.
Same happening to me
iPhone 12 Pro
ios 14.2.1
battery health 100%
screen captures freezing phone and they get stuck on whatever screen I’m on.
This is in addition to notifications not working for many apps including iMessage.
This could well possibly be my last iPhone.
On phone with support. They claim no reports of this and are blaming it on me. 3 phones and only ios 14 but they claim it's my situation and want me to do all the basic nonsense..Restart the phone, restore etc etc.. No telling them it's IOS they don't want to hear it.
I finally talked to a tier 2 rep for 1 1/2 hours. She said there are no reports that have come in there but she carefully wrote up the issue for engineering. If more people call she said it will help speed a fix. Here is the Case Number: 101247345474
I’m having issues with my phone freezing after screen shot. It freezes or doesn’t allow
me to use the share button. I’m having the same issue with sharing things for a website. Phone keeps freezing. Also on the iMessages I could just type the initials of the contact and it will take me directly to the iMessage change with that contact. Now it doesn’t even populate and instead I have to got to the add (+) to find the contact. List of issues with the new 14.1 update. It really sucks. My phone is slow and I constantly have to restart it. I haven’t seen any solution on the community resource for this
Screen Capture Freezes in IOS 14
