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Screen Capture Freezes in IOS 14

I take a lot of screen captures (photos not video) and email them. Never had an issue before. However, since IOS14 I'm getting a lot of lag and or freezing. I've tried everything I know of to rectify but continues to happen.

iPhone 11 Pro Max

Posted on Oct 19, 2020 11:16 AM

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185 replies

Dec 16, 2020 2:32 AM in response to Brian Kushner

it start happening to me since iOS 14...generally only occur on the first screenshot of the day, then starts working normally.

I'm running the latest iOS update (14.3) on a 11pro and noticed the "failure" since iOS 14.

It's annoying and even more annoying not having a solution after (I believe) 3 iOS updates.

Never had the issue before on previous iOS.

Dec 17, 2020 12:02 PM in response to Brian Kushner

The issue i used to face , when i make screenshot and try to share it direct from the Edit page to Facebook messenger, the phone get freezes and the only solution is to swipe the home line.


I figured this out using my sense-of troubleshooting by deleting the Facebook Messenger app and reinstall it from the App Store and now there is no issue with doing screenshots and share it immediately.


So i do recommend if this issue happing with you with any app you try to share to just have a try to delete the app and reinstall it from the app Store.


let me know of this solved your issue.

Dec 18, 2020 2:40 PM in response to 2growingpains

My iPhone 11 is doing the same thing anytime you take a screenshot the phone freezes up. Apple online customer support is uselessl To the point where you want to throw the phone all they can recommend after an hour of troubleshooting the device is take it into an Apple store which they have absolutely no appointment availability. Obviously this is a issue that’s happening with many devices get it together apple or you’re going to lose customers

Dec 19, 2020 6:30 AM in response to Brian Kushner

iPhone 11 Pro

ios 14.3

problem since iOS 14 was first installed.


after taking a Screenshot and tapping on the miniature image the editing screen opens. Always when I try to crop the image, the first cropping works but after removing the finger from the screen everything freezes up. No interaction possible. Sliding the screen up to close the app doesn’t work. I have to lock and unlock the phone to use it again.

rebooting didn’t work so far. Not really willing to wipe the whole phone.

Dec 24, 2020 11:26 AM in response to Rachaelann11

Reinstalling apps didn’t do the trick, this issue is tied to the OS and not any particular application.


I hard reboot “fixes” things. But temporarily. Also not the best way to go about things.


I have tried to see if this is related to Low battery mode but seems to happen even when battery is charged and over 80%.


Its weird that this isn’t getting any traction on any tech sites - have seen this happen to almost every user at one point or another in iOS 14+ on the iPhone Pro.


Still frustrating. When I take a screen shot and nothing happens now at least I know not to spam it, just go to pictures and send from there - making this function totally useless.


Not mad at Apple, but hope some one gets their eyes on this Soon to resolve!



Jan 16, 2021 4:27 PM in response to Ahmed7808

I started this thread months ago. I also spent a month or two with Support trying to figure this out. They were pulling diagnostics from my phone etc etc but all of a sudden they stopped communicating with me. I assume they don't have a fix so don't want to deal with me. They were aware of this thread because I told them and they saw it early on. I have three different phones all doing it starting the day IOS14 was released. It does not do it prior to IOS14. The rep did tell me they changed around the screen capture when they brought us the tap back for screen shot feature in IOS14....I suspect this might never get rectified.

Jan 17, 2021 2:33 PM in response to ThisIsBez

New issue, now it pauses and delays ability of messenger whenever opening up whether for a new message or responding. If I typed anything immediately to respond to someone, it lags and then suddenly all appears in the text message. Screenshots still also cause a huge lag and by the time the system catches up, it shows me I've taken 3-4 screenshots.

Apple went from mostly a bug-free experience to almost comically buggy, especially my M1 MBA as well. Dont even get me into "your system has run out of application memory" that I deal with daily on that machine doing nothing but browsing the web.

Jan 24, 2021 11:12 PM in response to Romfourcdg

I have had this issue ever since I switched to iPhone 12 Pro. about a month ago I got a brand new 12 pro. Continuous freezing when taking screenshots. All the problems everyone else is mentioning. So bad to the point where I returned the phone as DOA and was sent another brand new phone. EXACT same issues! Very frustrating for what is supposed to be a top of the line phone. Continuing to hope a software update fixes that as of right now my prior IPhone XR ran better than my IPhone 12 Pro, which is sad.

Screen Capture Freezes in IOS 14

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