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I take a lot of screen captures (photos not video) and email them. Never had an issue before. However, since IOS14 I'm getting a lot of lag and or freezing. I've tried everything I know of to rectify but continues to happen.
iPhone 11 Pro Max
This has been happening to my iPhone 12 Pro Max for months. It’s annoying that Apple has yet to fix this. But at least they’re concerned with your battery life. 🙄. It shouldnt be this difficult for a customer to point out the issue and a multibillion dollar corporation address it.
[Edited by Moderator]
I tried again to get support after hearing nothing for months. I was told to use my original case number and contact was stopped. If you call today they will say they have had no other complaints about this issue.
Yeah it’s BS, I’ve opened a support case - as well as used this one as reference letting Apple know that this issue still happens.
Ultimately, it doesn’t look like apple cares or is even looking in to this.
Sucks for us.
Yeah it’s definitely not the phone. It started with iOS 14 back in October and I’ve had it happen on my 12 my 11 and some others. As you know iOS 14 introduced tap to take a screenshot and somehow they’ve screwed up the software. I’ve tried till I’m blue in the face to get some kind of help and nobody at Apple will acknowledge the issue let alone try and fix it.
Look like that apple is not care anymore, thus issue is happening since last October with the latest brand and the latest update, again and again, is this what i got for a 12 hundred bucks iphone??????
My phone has been freezing up for months like this. The only way to get out of the freeze is to put phone on Sby (PWR button). Then it's ok again and you can find your screen capture in the photos, but I can immediately crop it or send it while frozen. It's super annoying. Is there a fix yet for this?
iPhone 11 Pro Max
latest software build
100% battery health
14.4 (getting 14.4.1 tonight but I know it won't fix it).
Apple please help.
Thanks for the update. I take a lot of screenshots for my job, sometimes hundreds a day. Have to restart my phone probably 3-5 times a day to get them to start working again when they start doing their freezing routine. Keep us updated!
They are logging my phone and it’s happening so they have the logs and the times it happened. Rep said hopefully will be corrected in update. I wrote Tim Cook about it and they had this support rep. Intact me so I really think I might get somewhere.
You're a legend Brian. I hope we all get some resolution on this now that Tim Apple is aware of it.
I forgot to mention on my post that sometimes I'll take a screen capture and nothing happens... you hear the camera click.. then nothing appears... then sometimes literally 5 minutes later the screen capture just shows up in the bottom left. Anyone else get this?
@JONAH1168 I appreciate your trying to be helpful but the real question, which you have not answered a few times now, is where did you get the VPN info?
You telling Brian & all of us to “speak to Support” about it does not tell us where you got the VPN workaround from… Which is more than relevant.
Did you find it elsewhere on the Internet? Or in another forum? Or did an 🍎 support person suggest it after yr numerous pleas for support? That’s all Dude... no one was criticizing yr sharing the info... we just wanna know the source of the suggestion as we are all in this together man… Thanks for any answer you might share, even now, a few weeks after your last reply.
I would also love to know if it is still not a recurring problem for you… Thanks very much for helping those of us still plagued by it, at the mercy of apple’s apathy.
Apple’s, now long track record of turning a blind eye to obvious bugs or problems is now the rule rather than the exception. This is not the same Apple I could count on, for good service, support & reliability, that they’d DO THE RIGHT THING, in standing by their products as well as loyal users, when I began my relationship with them decades ago, in 1987.
<I’ll stop now before this becomes a dissertational rant>
Update: Apple has my 24 hours of log files. During that time I had all the fails. Image Freezing until Lock button pushed, images not appearing but going straight to photos, trying to email a photo and getting the loading wheel..They told me they have all the data and we should see a fix in an upcoming update. No time frame given.
Same here... as everyone else. The first few apple replies were very annoying. I’ve had this issue with my iPhone 11 and it continues with my iPhone 12. It’s been over 6 months. Let’s go Apple. Fix it
Ok so the screen shots aren’t freezing as much recently BUT when I do take a screen shot it doesn’t always give me the option to send via WhatsApp so I have to save the screen shot before hand! First world problems I know but I don’t understand why the options to send screen shots are always different!! Never had this issue with my old iPhone.
Yes this helps. As I mentioned apple pulled my logs not to long ago and are confident they will find a solution. At first I too thought it was memory but it’s not. Leading theory is it could be a specific app we are all using that others that do not ha e the issue are not. For most people it happens across different phones. Mine does it on my 12 my 11 and an 8 plus. But as you know not all users of these phones are getting this. The senior tech I dealt with said he’s a heavy screen capture user and never had the issue. Thus back to the theory it could be a common app amongst those with an issue. Hopefully a fix is soon.
This is happening on my phone as well. I recently upgraded to the iPhone 12 pro. And when I take a screen shot the phone just freezes up. I am running IOS 14.4.2 and my battery is at 95% right now. Can we get a fix for this????
Screen Capture Freezes in IOS 14
