I take a lot of screen captures (photos not video) and email them. Never had an issue before. However, since IOS14 I'm getting a lot of lag and or freezing. I've tried everything I know of to rectify but continues to happen.
iPhone 11 Pro Max
Found a Solution
Requested from Apple for service, they sent to Best Buy, they couldn’t do and I had to go to Apple store. They said everything was fine. Told them random automatic restarts, freeze when screen shots, lagging for no reason. They did “diagnostics” in 2 steps, first software and second was hardware. Both came out good, of course, why would they own it. Guy advised me to go complete clean erase, when fresh setting up your iPhone, do not opt for any backup, meaning you start fresh. However, if you backed up youth photos, messages, contacts and other essential stuff, when you login, they should all come back. Only issue is to reinstall every old app manually. Now my 12 pro max doesn’t lag, no restarts or screenshot freeze. So the problem was to restore a backup from the old phone.
The stupid issue is still happened
try to mention everybody in Apple through twitter facebook or live chat by pasting this post to them.
first time of my life am thinking of changing the phone to android since the iphone 3gs.
shameful.
Oh my goodness!! Just did a search for this today because this problem is RIDICULOUS!!
I’m on 14.3 and my iPhone 12!!
Hit the lock and volume up buttons to take a screenshot and about 10 seconds later boom there it is. The heck???
This has been happening since the 14 update... so... a WHILE now. This needs a fix ASAP!
VPN? I originated this post and I don't have any VPN's. So this is not a fix as far as I'm concerned. I've spoken with Apple and after a bit of looking into this they abandon the dialog which tells me they have no idea.
Well it seems to be working for me. Was trying to be helpful. What’s the fact that you originated this post got to do with anything ? We’ve all got the same issue. This fix has sorted the issue SO FAR for me. 4 days without freezing - couldn’t go 4 hours before. Get back on the phone to Apple is my advice to you and share any possible resolution as I have.
This has been happening to my iPhone 12 Pro Max for months. It’s annoying that Apple has yet to fix this. But at least they’re concerned with your battery life. 🙄. It shouldnt be this difficult for a customer to point out the issue and a multibillion dollar corporation address it.
[Edited by Moderator]
I tried again to get support after hearing nothing for months. I was told to use my original case number and contact was stopped. If you call today they will say they have had no other complaints about this issue.
Yeah it’s BS, I’ve opened a support case - as well as used this one as reference letting Apple know that this issue still happens.
Ultimately, it doesn’t look like apple cares or is even looking in to this.
Sucks for us.
Look like that apple is not care anymore, thus issue is happening since last October with the latest brand and the latest update, again and again, is this what i got for a 12 hundred bucks iphone??????
They are logging my phone and it’s happening so they have the logs and the times it happened. Rep said hopefully will be corrected in update. I wrote Tim Cook about it and they had this support rep. Intact me so I really think I might get somewhere.
You're a legend Brian. I hope we all get some resolution on this now that Tim Apple is aware of it.
I forgot to mention on my post that sometimes I'll take a screen capture and nothing happens... you hear the camera click.. then nothing appears... then sometimes literally 5 minutes later the screen capture just shows up in the bottom left. Anyone else get this?
@JONAH1168 I appreciate your trying to be helpful but the real question, which you have not answered a few times now, is where did you get the VPN info?
You telling Brian & all of us to “speak to Support” about it does not tell us where you got the VPN workaround from… Which is more than relevant.
Did you find it elsewhere on the Internet? Or in another forum? Or did an 🍎 support person suggest it after yr numerous pleas for support? That’s all Dude... no one was criticizing yr sharing the info... we just wanna know the source of the suggestion as we are all in this together man… Thanks for any answer you might share, even now, a few weeks after your last reply.
I would also love to know if it is still not a recurring problem for you… Thanks very much for helping those of us still plagued by it, at the mercy of apple’s apathy.
Apple’s, now long track record of turning a blind eye to obvious bugs or problems is now the rule rather than the exception. This is not the same Apple I could count on, for good service, support & reliability, that they’d DO THE RIGHT THING, in standing by their products as well as loyal users, when I began my relationship with them decades ago, in 1987.
<I’ll stop now before this becomes a dissertational rant>
Same here... as everyone else. The first few apple replies were very annoying. I’ve had this issue with my iPhone 11 and it continues with my iPhone 12. It’s been over 6 months. Let’s go Apple. Fix it
Ok so the screen shots aren’t freezing as much recently BUT when I do take a screen shot it doesn’t always give me the option to send via WhatsApp so I have to save the screen shot before hand! First world problems I know but I don’t understand why the options to send screen shots are always different!! Never had this issue with my old iPhone.
This is happening on my phone as well. I recently upgraded to the iPhone 12 pro. And when I take a screen shot the phone just freezes up. I am running IOS 14.4.2 and my battery is at 95% right now. Can we get a fix for this????
Brian
im having the same issue. Its never helpful to ask any Apple support, they all use the same template of response. The best benefit of using Apple products is to learn everything yourself, because they dont know anything. My iphone 7 started to shut down itself, like an idiot, i went to apple store, they said i should upgrade my phobe. All i did is to google some articles and the fix was a simple system reset. I erased my 12 twice, if this happens againc i will just return it.
Screen Capture Freezes in IOS 14
