“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

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Posted on Oct 23, 2020 2:25 PM

I solved this and the inability to print by following these steps exactly:




Go to 123.hp.com


Do NOT put in your printer type, instead use the "My device is not listed" link. This takes you to a more generalized tool to download.




Click the Download button. The application "HP Easy Start" version 2.9.3 will download.


Open this app... do NOT go beyond the first screen. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software..."




This launches the Uninstaller. Click Continue. Then it takes quite a while to remove all HP files.




When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Click that.




This time "Agree" and hit the Continue button. Make sure of the listed things on the next screen and click Continue.




Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.




Click "Install" in the next panel. The 'essential' software is downloaded, and permission must be given to proceed with installing.




Installation seems to take a long time. When it is done click Continue.




At this point you can set up Status and Alerts. I don't know what happens if you do, I just skipped that step by clicking Continue.




In the next panel, click "Add Device..." button. That doesn't take long. Then click "Print Test Page". 




If you are lucky like me that page prints. Click Continue. Next is to set up online access things. I didn't really want that, so when I clicked the "Continue Online..." button I did NOT click the "Register My Printer" button in the web page that opened. You might want to.




I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning.


YAY.


Worked on a Catalina iMac and a Mohave MacBook Air.

364 replies

Oct 23, 2020 9:49 AM in response to louisa63

I am having the same problem. When I looked in the Lanchagents and launchdaemons folders I could only find files with the offending name that were created in 2017. But I wonder whether this is beside the point. Has anyone else noticed that there is another thread https://discussions.apple.com/thread/251948836

asking if 'hpPostProcessing.bundle' is malware?. There are a whole lot of complaints about other messages popping up and problems with using HP printers which have been posted today. One suggestion points to the fact that 32-bit applications (including Drivers) are no longer supported in Catalina. Another suggests the security certificate was revoked by Apple.

Whatever the backstory, it seems likely that underneath this is a compatibility issue. So the big question is why has this happened and why haven't HP and Apple fixed it?


Oct 25, 2020 7:03 AM in response to Lindenbaum

The exact same problem suddenly occurred for me 2 days ago... sudden loss of connectivity with my office printer (HPEnvy7640) and even worse, the frozen HPDeviceMonitoring.framework pop-up. So I read the solutions and prepared to use the method proposed by tcmeyers in this forum (so much gratitude for tcmeyers and Lindenbaum!) if Apple Support could not suggest a better alternative. After 15 minutes in chat with entry level Apple Support, a senior agent recommended the same solution as tcmeyers (but with a level detail clearly indicating purposeful evasiveness.) The first agent attempted to place blame directly on HP and said directly this is not an Apple problem. Although I don't have the evidence this is true, I'm skeptical due to the fact some OS aren't affected at all. Anyway, I have concluded that Apple Support wants nothing to do with providing a detailed solution for this problem and is referring everyone to HP. On a positive note, the senior advisor confirmed that their engineering department has found no risks with uninstalling device software and reinstalling. So I followed the method proposed by tcmeyers, uninstalled and reinstalled, restarted my computer and the test page was successful with my home printer (HPOfficeJetPro9020). My office printer (HPEnvy7540) has yet to be tested. That's for another day. :) Thanks to everyone for posting their comments and looking after each other... glad to be part of this global community.

Oct 25, 2020 7:28 AM in response to bobpark

For me the HP update that came through at the end of the day that day worked. I did not receive any more warnings that the device-monitoring framework is damaging. But now this morning I am getting similar dialog boxes about two other HP frameworks:




I am guessing that we will have to wait for HP to issue another update.

Nov 4, 2020 9:21 AM in response to texasnana

texasnana wrote:

Any new updates on how to solve this problem? I can't print except through my e-print email. This is very annoying! Didn't have the problem until I installed Catalina 10.15.7. on my MacBook Pro!!

Solutions to this problem, caused by HP not Apple, are posted all over these forums. Do some reading to find out how to fix this. You need to download and install new HP printer drivers. Catalina 10.1.5.7 has nothing to do with this. HP canceled, in error, their security certificates around the same time as the Catalina release. Sheer coincidence.

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“HPDeviceMonitoring.framework” will damage your computer.

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