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Question: iPhone 12 pro not charging with MagSafe charger

The magnet works fine but nothing happens. No charge. Why won’t MagSafe charger work with brand new iPhone 12 Pro?

iPhone 12 Pro, iOS 14

Posted on Oct 24, 2020 8:01 PM

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Question marked as Helpful

Oct 28, 2020 6:09 PM in response to papijam23 In response to papijam23

Remove any case from the device and then press and quickly release the volume up button, then do the same for the volume down button. Follow up by pressing the side button, and hold until the display suddenly shuts off about 10 seconds. Keep holding the side button and release when the device turns back onto its Apple boot screen.


then try to charge it again. Hope this helps

Oct 28, 2020 6:09 PM

Question marked as Helpful

Nov 1, 2020 1:19 AM in response to faith185 In response to faith185

Thanks for replying to this topic. I am having the same issue. When I plug the MagSafe connector into the 20W Apple charger, it does not charge the phone - the charge icon appears, but is not accompanied by the circle “connected” graphic. The charge icon disappears after about 5 or 10 seconds and the phone does not charge.


the phone charges as expected when plugging the USB-C to Lightning connector that came with the phone.

Nov 1, 2020 1:19 AM

Question marked as Helpful

Oct 28, 2020 6:23 PM in response to papijam23 In response to papijam23

Hi papijam23,


Thanks for posting in Apple Support Communities. We understand that you're having some issues charging your iPhone 12 Pro using the MagSafe charger. There are some great instructions here:


How to use your MagSafe Charger with iPhone 12 models


Is there another charger and power source to try? If so, does this only happen with the MagSafe charger? Try the applicable steps from If your iPhone or iPod touch won't charge, then test for the issue again.


Have a great day!

Oct 28, 2020 6:23 PM

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Question marked as Helpful

Oct 28, 2020 6:09 PM in response to papijam23 In response to papijam23

Remove any case from the device and then press and quickly release the volume up button, then do the same for the volume down button. Follow up by pressing the side button, and hold until the display suddenly shuts off about 10 seconds. Keep holding the side button and release when the device turns back onto its Apple boot screen.


then try to charge it again. Hope this helps

Oct 28, 2020 6:09 PM

Reply Helpful (39)
Question marked as Helpful

Oct 28, 2020 6:23 PM in response to papijam23 In response to papijam23

Hi papijam23,


Thanks for posting in Apple Support Communities. We understand that you're having some issues charging your iPhone 12 Pro using the MagSafe charger. There are some great instructions here:


How to use your MagSafe Charger with iPhone 12 models


Is there another charger and power source to try? If so, does this only happen with the MagSafe charger? Try the applicable steps from If your iPhone or iPod touch won't charge, then test for the issue again.


Have a great day!

Oct 28, 2020 6:23 PM

Reply Helpful (5)
Question marked as Helpful

Nov 1, 2020 1:19 AM in response to faith185 In response to faith185

Thanks for replying to this topic. I am having the same issue. When I plug the MagSafe connector into the 20W Apple charger, it does not charge the phone - the charge icon appears, but is not accompanied by the circle “connected” graphic. The charge icon disappears after about 5 or 10 seconds and the phone does not charge.


the phone charges as expected when plugging the USB-C to Lightning connector that came with the phone.

Nov 1, 2020 1:19 AM

Reply Helpful (9)

Nov 6, 2020 8:43 PM in response to papijam23 In response to papijam23

I too have this problem. In my web search, I found that the newest iOS has a fix for some that won’t do wireless charging. I am updating now. Hope it solves the issue. My air pods pro charge just fine on the MagSafe. I have 2 MagSafe chargers. One also for my wife’s new 12 Pro when it arrives. Neither one would work with my 12 pro. Both will charge the air pods.

Nov 6, 2020 8:43 PM

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Nov 7, 2020 11:08 AM in response to papijam23 In response to papijam23

I had the same issue twice now. It seems like the phone will stop detecting the MagSafe charger after some circumstances. only why to fix it so far is to reboot the phone. Potentially a bug with iPhone 12 pros?


I thought it was a defective charger until I tried charging my iPhone 8 Plus and air pod pros case. Both devices were charging fine.



Nov 7, 2020 11:08 AM

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Question: iPhone 12 pro not charging with MagSafe charger