iPhone 12 pro not charging with MagSafe charger

The magnet works fine but nothing happens. No charge. Why won’t MagSafe charger work with brand new iPhone 12 Pro?

iPhone 12 Pro, iOS 14

Posted on Oct 24, 2020 8:01 PM

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Question marked as Top-ranking reply

Posted on Oct 28, 2020 6:23 PM

Hi papijam23,


Thanks for posting in Apple Support Communities. We understand that you're having some issues charging your iPhone 12 Pro using the MagSafe charger. There are some great instructions here:


How to use your MagSafe Charger with iPhone 12 models


Is there another charger and power source to try? If so, does this only happen with the MagSafe charger? Try the applicable steps from If your iPhone or iPod touch won't charge, then test for the issue again.


Have a great day!

95 replies

Jan 23, 2021 2:16 PM in response to superbuko

Here’s what finally worked for me (after changing cords & charger units, hard restarts, upgrading iOS to 14.3 and Apple Tech Support remote diagnostics/repair could not):

Apple ENGINEERS remoted in to my iPhone 12 Pro and did a more detailed Diagnostics & Repair then I did a Hard Restart WHILE PHONE WAS ATTACHED TO THE MagSafe Charger.

That did it! 5 nights later still working fine. If it happens again I’m just going to do the hard restart while it is already attached to the MagSafe Charger.

May 17, 2021 2:17 AM in response to papijam23

  • MagSafe Charging Tips. Place charger faces up on a flat surface. ...
  • Update to Latest iOS. Many users have reported that updating has solved the problem for them. ...
  • Force Restart. ...
  • Check Your Charge Adapter. ...
  • Check the MagSafe Charger. ...
  • Check your iPhone's wireless charging ability. ...
  • Look at Battery Optimization Settings.

For more Visit our website.


Nov 6, 2020 8:43 PM in response to papijam23

I too have this problem. In my web search, I found that the newest iOS has a fix for some that won’t do wireless charging. I am updating now. Hope it solves the issue. My air pods pro charge just fine on the MagSafe. I have 2 MagSafe chargers. One also for my wife’s new 12 Pro when it arrives. Neither one would work with my 12 pro. Both will charge the air pods.

Nov 25, 2020 5:38 PM in response to papijam23

Hello, just following up again from my previous posts. So after the initial success of

  • the resetting of the iPhone12 Pro (please see above previous posts) and
  • charging the iPhone12 pro with the new Apple MagSafe charger wile the percentage of the battery was below 80%

the phone is now continuously charger all the way to 100% with no issues

  • tried to charge again using the MagSafe thingy with the battery at 87% (above the 80%) threshold stated by Apple and it wouldn’t charge!
  • so waited until the phones battery was below 80% (this time 75%) before charging,
  • it worked, so far still charging without any further issues and seems to be reaching 100% soon again
  • note: see above previous post that I’ve posted to get a better understanding about the threshold that I was talking about

Dec 2, 2020 11:20 PM in response to papijam23

this is a follow up from my previous posts. Apple has a setting in “Settings-battery-battery health-optimized battery charging, this is used to reduced the aging of the battery life (which is a good thing!)which may be preventing the battery from fully charging depending on your usage preference and also the MacSafe Charger has a safety mechanism (as stated on the Apples website “how to use the MacSafe Charger”) which prevents the over heating of the battery during the use by charging at only 80% max capacity during certain times.

https://support.apple.com/en-au/HT211829

Jan 18, 2021 3:56 PM in response to papijam23

My MagSafe Charger stopped working suddenly on 12 Pro two months after purchase, worked great up until then. Lightning still works fine. Rebooting phone - no effect. Even when battery at or below 20% & cold it would not work. Taking the "MagSafe Apple Case" off - no effect. Upgrading from 14.1 to 14.3 - no effect. Apple Tech Support remoted in to my iPhone and did real time Diagnostic Evaluation. "Normal" w/o any problems in charging hardware. They told me the MagSafe Charger itself was malfunctioning & recommended new charger. OK, so I got a new one today. Behavior on ALL above accounts is completely unchanged. Back on w/Tech Support for another remote Diagnostic Evaluation. MagSafe Hardware is apparently "Normal" again. WTF?? I also feel this is a product malfunction and will be replacing the phone as I much prefer the ease of use of wireless charging.

Dec 2, 2020 11:25 PM in response to papijam23

this is a follow up from my previous posts with pictures below Apple has a setting in “Settings-battery-battery health-optimized battery charging, this is used to reduced the aging of the battery life (which is a good thing!)which may be preventing the battery from fully charging depending on your usage preference and also the MacSafe Charger has a safety mechanism (as stated on the Apples website “how to use the MacSafe Charger”) which prevents the over heating of the battery during the use by charging at only 80% max capacity during certain times.

https://support.apple.com/en-au/HT211829

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iPhone 12 pro not charging with MagSafe charger

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