You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 pro won’t wirelessly charge

Picked up new phone. It will not charge on my Qi wireless charger. My family members’ iPhone X and 11 charge fine. Mine initially shows the green battery, then it disconnects from charging and the charger flashes a blue LED, signifying it is no longer connected. This despite using different charger blocks.


iPhone 12 Pro, iOS 14

Posted on Oct 25, 2020 5:41 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2020 6:12 AM

Have any of you tried a Forced Restart?


  1. Press and quickly release volume up button
  2. Then press and quickly release volume down button
  3. Then press and KEEP HOLDING side power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go.


Once your phone restarts and you sign back in, see if you can charge your phone on your Qi charger.

349 replies

Nov 17, 2020 8:01 PM in response to DJSKI62

What I'm seeing in a lot of the posts is incompatibility with some wireless chargers. They may not output enough power. They may have their charging coils in the wrong location, since iPhone 12 phones now have the coil for charging directly in the center of the phone for use with a Magsafe charger if someone wants to invest in that.


I would imagine the charger you own is either a single coil Qi charger or the coils are too low to effective connect with the center coil in the back of the phone. I had one charger which was single coil. It didn't charge our iPhone 12 or iPhone 12 Pro. Our other chargers output a higher wattage and are dual coil, so they seem to work.


You may need to buy a better quality charger, with higher output and dual coils.

Nov 18, 2020 7:23 PM in response to DJSKI62

It's the charger and it likely only has one charging plate in it. Is the new charger you purchased one which includes at least an 18W QC3.0 charging brick and dual charging plates in it?


One of our chargers wouldn't charge either phone, so I bought two of these and they're fantastic and the phones charge perfectly on them. They also charge our Apple Watch and there's a plate to charge my Jabra Elite 85t charging case and it has an 18W QC3.0 brick and dual chargers in the main stand for the phone. Not exactly inexpensive, but it works and it works really great.

https://www.amazon.com/gp/product/B083S8418Z/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

Nov 19, 2020 3:47 PM in response to lobsterghost1

Mine is on 14.2.1. It will be difficult to replace my chargers, since the one I rely on most is built in to my 2020 Silverado ;) I have no idea how many charging coils are in the truck, but it works with 3 different new Samsungs, worked fine with my iPhone 11, works with my wife's iPhone 11 and works reliably with my 12Pro Max for several days at a stretch. When it quits working on any charger, it quits on all chargers, not like it is intermittent. I'm not buying it being a charger issue, since it works reliably in all my chargers for several days between reboots.

Nov 19, 2020 4:13 PM in response to rprade

At family we have 3 iPhone X and all works perfectly at all chargers we have at home, just my 12 Pro is the one who fails, once a reboot works for a while. I talked with Apple by chat and then over the phone and they "haven't received any complains" about this. When I have the guy link to this discussion everything changed. I visited AT&T and tested wireless charger they have specially for iPhone 12 Pro and didn't works.

Nov 19, 2020 4:24 PM in response to lobsterghost1

14.2.1 did not make a difference for us. All of our old Qi chargers still don’t work. Only one works when the iPhone 12 Pro Max is laying sideways which is not convenient. Both wireless car chargers also don’t work. ALL of them work fine with wife’s 11 Pro, daughter’s Xs and another X.


Buying new chargers is a workaround but totally useless when it comes to using complimentary chargers supplied at our local cafes and establishments.


I ordered new chargers (2 from Amazon) which all work fine with the 12.


if Apple can’t address this with a firmware update then this is a major goof on their design.

Nov 19, 2020 4:27 PM in response to janericster

I got new chargers and they all work great with our 12 and 12 Pro Max. Saying it's a fail if the new phones don't work with 3rd party accessories some bought long ago may not be super fair. I suspect it's all about the placement of the Magsafe charger in the new phones. As customers, we'll have to move up to accessories which do work with our new phones. Technology keeps marching forward.



Nov 20, 2020 5:51 AM in response to lobsterghost1

I updated to 14.2.1 last night and finally got my 12 Pro Max to charger on my Belkin charger. Whether it will last or not I cannot say. I'm sure you're on to the answer when you write "about the placement of the Magsafe charger in the new phones."

When I put my phone flat on the charger it did not charge, when I moved it so that it was on a slight angle (because of the lenses) it started to charge.

iPhone 12 pro won’t wirelessly charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.