iPhone 12 pro won’t wirelessly charge

I've had a 12 Pro Max since launch day and use a wired charger less than 2% of the time.

Wireless charging works as designed; when it doesn't it's almost always the charging puck or the power supply.

Have any of you tried a Forced Restart?

1. Press and quickly release volume up button
2. Then press and quickly release volume down button
3. Then press and KEEP HOLDING side power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go.

Once your phone restarts and you sign back in, see if you can charge your phone on your Qi charger.

Yes, and this only seems to work for a few minutes then right back to not charging. It appears after some thorough research this is happening with a lot of iPhone 12 Pro customers. Good thing is I currently have it charging via a direct lightning connection and that works fine. However, doesn’t fix the problem with “wireless” charging.

Sorry, but that is not right. My iPhone 11 Pro works with almost no wireless charger. I have the same issue like many users stated here with the 12. It just works when I turn it off and put it on the charger. However, after picking it up it wont work anymore.

I am not the only one. There are other iPhone 11 Pro user in another thread which complain about the same problem.

Well, I just wanted to state that it is not a iPhone 12 specific problem. Maybe this Information could help other users or Apple to fix the problem.

Many users of the 11 pro and 12 complain about exactly the same problems. Therefore, I do not believe this is a MagSafe issue.

I cannot believe this is still an issue. One of the largest companies in the world cannot fix one of their most popular products. The fact that my phone STILL refuses to charge wirelessly unless I do a reboot is unsatisfactory on every level. Get with it, Apple. Fix your merchandise.

I would be very surprised if getting a replacement device does solve it, permanently. They've never shown a reluctance, in my long experience with them, to go over-the-top in making customers happy. The fact that someone else on the board got a new iPhone 12 with the problem we're experiencing is evidence of this.

We have six Qi charging stands and pads throughout the house, which our two iPhone 12 Pros are placed on/in depending on where either of us is working or sitting, and the outages are completely random - no more likely on the Magqi Qi-enabled battery pack that's beside me now, than on the Anker stand I use bedside, or the HP one in the den-office, that I bought when I tried out their Elite X3 Windows phone a few years ago. Or, any of the others in different spots we sit, sleep or recreate.

I'm no engineer, but my suspicion is it's in the iOS or firmware, somewhere. We used iPhone X for the previous two years, and never had a hiccup.

I think I may reach out to Apple directly. I’m sure they won’t tell me anything new, but it’s worth a shot. Maybe they do have phones that they know for sure don’t have this problem and are willing to replace malfunctioning phones for customers who ask for them (rather than Apple issuing a public recall).

My 12 Pro is brand new, too. I just got it less than a month ago and I’m experiencing the problem. Of course, it could have been sitting in a warehouse somewhere since September before I bought it. Prior to this I had the X and it worked fine. Same as you, I’m no engineer, but I question whether it’s a hardware issue related to MagSafe.

Sending my iPhone 12 pro in for repair before warrenty runs out. Hopefully Apple have found a hardware fix or will send me a new phone without this issue. In the begining it charged fine, now doesn’t charge wirelessly at all, anywhere. I wonder how this is not a bigger more enlightend problem, surely not everyone can be having this malfuncktion and why is that.

The supporter told me it was not a regular thing, and he had not encountered any others with this problem. Surely he is told to say this? I don’t know but now trying the last resort.

I think you missed my point - other iPhone 12 owners, on this thread, report that they have the same failure to accept the charge using the MagSafe chargers. It doesn't seem that it's only Anker, Belkin, etc. that are rejected when the flaw surfaces.

My husband and I bought new 12 Pro phones, his has no issue with the wireless charger, mine does. Took it in once, they wiped it, reinstalled everything. Instead of having to restart every day, I now one have to restart every other day. It doesn’t work with any wireless chargers, when it’s “out”.

I spent half an hour chatting with a tech, online, and she just said get a different wireless charger. Couldn’t seem to convince her it wasn’t that, I have a total of five wireless chargers.

i have a second iPhone with the same issue

the first I sent back after a month of charging problem

the second phone was working fine fir a couple of month but even this one would not charge wirelessly using the Apple mag is charger

it seem to not stay or connect with the phone I have been using a different brand is charger it was working but now i have to power off the phone and hard reset to get it to work

but at least the lightning plug still works

I am currently experiencing this issue and getting nowhere with apple. They admit that it is a software issue after a lot of coaxing. I want to return the phone under warranty (although I bought it from a third party) but their only policy is to wait for a fix that may or may not materialise.

I will go back to the 3rd party but dont hold out much hope.

Essentially the problem has existed long enough to render the phone not fit for purpose and the only resolution I see is for the community to force a recall on the effected phones.

Same issue. My phone won't charge wirelessly with my Mophie charge pad. Must be a software issue, that they need to fix or update.