iPhone 12 pro won’t wirelessly charge

Following. My iPhone 12, just switched from life time of Android. Very frustrated that it won’t charge on the wireless charges that I have because of this problem. And on top of that it doesn’t come with a full charger. So I have to go buy a couple chargers, I can’t keep using my friends chargers forever.

I’ve lodged multiple tickets for this issue and Apple want me to backup and factory reset the iPhone and restore! Tried and same issue.... for a premium phone and price it’s poor service. It’s clear it’s a phone FW issue... Apple, wake up! And sort it!!!!

This week my phone worked flawless, with the same three Qi chargers, even when not aligned. Not like the first months. then it stoped working again.

For me apple just doesn’t cut it anymore. Instead of making my life easier and simple it complicated things. Back to wired charging a GREAT STEP BACK!

I found that if you move the iPhone slowly towards the charger it will recognize the charger and start. After the first slow attempt it seems I can go any speed after....until it fails to recognize the Qi charger... Might work for some of you. I'm using an apple leather case on a 12 mini.

I have found that I have to have my iPhone 12 Pro unlocked and the screen on for it to charge on my Qi wireless charger.

if it’s in sleep mode when you try to start charging, it will not charge.

It will stay charging while it goes into sleep mode once it is charging.

iphone 12mini - Upright Qi charger. Used high power brick and then most importantly placed two small rubber stick on feet to the ledge at the bottom of the charging stand and hey presto it connects and now charges no problem. Would seem that the phone needs to be positioned perfectly to allow the phone to charge. Hope this helps you guys.

My iPhone 12 Pro had been in the habit of occasionally failing to accept a Qi charge, from various pads and stands scattered around the house, but now has gone completely on strike. My go-to corrective measure, closing out all apps and power-cycling, no longer has any effect.

This is pretty appalling performance on the part of Apple. While not exactly a drop-dead issue from this user's point of view, the fact that this device has been offered to the public for nigh-on four months, now, and sold by the millions all over the world, yet can't reliably deploy one of its more fundamental functional attributes, is really not acceptable.

I cannot believe this is still an issue. One of the largest companies in the world cannot fix one of their most popular products. The fact that my phone STILL refuses to charge wirelessly unless I do a reboot is unsatisfactory on every level. Get with it, Apple. Fix your merchandise.

Mcpbham, Csee2xu, hefclean, and luisma05, have any of you tried to reposition the phone as it leans against the back of the charger? Your comments do not indicate you tried that. I found, with an iPhone 12 Mini, it is necessary to raise the phone about 1/4-3/8" higher than where it would normally sit on the lower ledge to make it charge with 100% reliability. I installed a semi-permanent shim (a small bubble level held to ledge with a small strip of double sided tape) that works perfectly and even looks OK on three chargers. I am not at all associated with Apple (except for the products I buy) but this fix has worked reliably for me and some others. There are a number of posts earlier in this thread that discuss it at length. Essentially, the charging coils in the phone and charger must be properly aligned for the system to start charging and there does not appear to be a lot of tolerance for misalignment. Since there is a relative large difference in the size of the different models this is not really an unexpected problem in my mind but one that can be easily compensated for with a shim the phone sits on. I suspect the higher charging rates associated with the newer model phones also requires Apple to be tighter on their tolerances for proper inductive coupling.

Update, it happens only every week or so and once I reset (power off/on) it wirelessly charges again. So when it happened again I did not reset and booked into and went to Apple to show them. They saw it. They reset the phone and reloaded firmware etc, I restored the phone and a week ltr it happened again. I did not reset and just used the cable to charge. I booked it in again and they replaced it! Awesome! The new one works perfectly.

No. UserDMQ, it hasn't. I still experience intermittent refusals to accept input from various Qi charging devices. Closing out all the apps, then power cycling the iPhone 12 Max usually, but not always, restores the feature. Elsewhere on this chat, another user reported that they'd taken theirs to an Apple Store, where they reloaded the iOS, then, when the problem recurred, he got a new iPhone.

I may go that route. But, if the problem is endemic to all iPhone 12 models, it's hard to conceive of a new one not suffering from the same problem. And, if a more recently produced phone DOESN'T have the issue, then Apple must be able to identify what they've changed that eliminates it. Frustrating.

Thanks for the quick reply! It’s definitely frustrating. I bought an alarm clock with a charging pad and it wouldn’t work. I thought the issue was with the clock. It never occurred to me it’s a problem with the phone. I figured, it’s a brand new Apple device; how could it not function in this most basic way?? I wonder if that other user got an older generation iPhone, which would be a bummer. But you’re right, if they produced a new iPhone 12 that does work, why would they not recall ours or offer replacements? (I mean, I know why: $$$)

No. "Funny" story though, I've actually been able to wireless charge again the last 2-3 months, and whenever it started acting up, I did the hard rest thing. HOWEVER since last week it wont charge on any of my wireless pads and AT ALL this time! Can't reset, shut down, or simply reposition the phone as I have been doing the last couple of months. Now it's no wireless charging at all... (and the pads from NATIVE UNION charge my Airpods Pro and friends Samsung phones just fine).

I have a one year warranty in Denmark, but no actual store to go to, so that means sending the **** phone via mail and having to wait for the thing to come back, reset and most likely to end up with the same problem. Unless Apple officially acknowledges the issue and makes at fix or at the least some statement like "Some phones are affected, we are looking into it". Im a "apple-guy", but honestly not sure for how long because of this. Apple needs to step up the game.

I would be very surprised if getting a replacement device does solve it, permanently. They've never shown a reluctance, in my long experience with them, to go over-the-top in making customers happy. The fact that someone else on the board got a new iPhone 12 with the problem we're experiencing is evidence of this.

We have six Qi charging stands and pads throughout the house, which our two iPhone 12 Pros are placed on/in depending on where either of us is working or sitting, and the outages are completely random - no more likely on the Magqi Qi-enabled battery pack that's beside me now, than on the Anker stand I use bedside, or the HP one in the den-office, that I bought when I tried out their Elite X3 Windows phone a few years ago. Or, any of the others in different spots we sit, sleep or recreate.

I'm no engineer, but my suspicion is it's in the iOS or firmware, somewhere. We used iPhone X for the previous two years, and never had a hiccup.

I think I may reach out to Apple directly. I’m sure they won’t tell me anything new, but it’s worth a shot. Maybe they do have phones that they know for sure don’t have this problem and are willing to replace malfunctioning phones for customers who ask for them (rather than Apple issuing a public recall).