Iphone12 bluetooth dropout issues?
Anyone experience Bluetooth dropout with an iphone12 and the resound smart 3D app?
iPhone
Thanks for the info - I will try that setting as well - looking forward to a solution as it is totally unusable right now.
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Here is what I heard back from Resound. Let me know if any of this helps you.
Good day Lawrence,
Thank you for contacting ReSound.
I am sorry to hear that you are having issues with your new phone. Apple has just released the new iPhone 12 so we can now begin testing for compatibility with ReSound hearing aids as well as our apps. As the iPhone 12 is a newer device and not yet officially compatible, I do not have a lot to go on yet.
You can try a reset of your network settings as this can improve and often resolve many connectivity and streaming issues. If this does not alleviate the issue, I encourage you to contact Apple Accessibility at 877-204-3930
Here are the steps to reset network settings:
Please note: Resetting the network settings may cause the mobile device to forget saved Wi-Fi passwords. * No content or data will be lost.
- On the phone, go to Settings - Accessibility – Hearing devices
- Tap on the name/model of hearing aids - tap "forget this device" on the bottom of the next screen and confirm by taping "forget" again
- Open the hearing aid battery doors. If the hearing aids are rechargeable, place them in the charger now
- Tap Accessibility in the upper left corner – tap Settings in the upper left corner – General - Reset - Reset Network Settings. You will be prompted for the pass code if the phone is pass code protected. Confirm that you would like to reset network settings by clicking on the red writing in the pop-up box. The mobile device will now reset and restart.
- Once the mobile device has restarted go to: Settings – Accessibility - Hearing Devices
- Close the hearing aid battery doors or remove them from the charger
- Tap on the name/GN/model of hearing aids when they appear
- Accept all pairing requests
If you take advantage of one of the ReSound apps, you will need to completely close the app out by swiping it away and then relaunch it to allow it to import the information from the fresh pairing.
Tech tips and help can be found at: https://www.resound.com/en-us/help/tips-page
60 replies
you just need to multi-task a little more efficiently is all. at least get you co-pilot to shift for you.. :-)
hey, I'll take some positive action here..
Thanks! They are definitely aware that this relates to numerous brands.. Spoke to audiologist as well. let's hope for 14.3
I just purchased a iPhone 12 and I am experiencing white noise static through my Bluetooth hearing aid connection.
iPad Pro with iOS14.1 works fine. Somehow the Bluetooth stack on this device is not affected.
Thanks for all your input and efforts. Glad to hear it has been escalated since I was really worried about to having to buy a new ReSound set. They are expensive!
So what’s to be done? I still have about two weeks to take my new iPhone back. A lot of money for a product that does not work.
I trust Apple to fix this as soon as possible. I'm not worried about it. It's annoying, but it will be fine, I think.
And if not, we'll see what Apple will do!
Unfortunately but that's not going to work for me
Thanks, you would think they had checked this out before hand. I really hope they get it sorted soon otherwise it’s not a very accessible device!
It's now December. Still no relief!
Any change to your Bluetooth issue ?
Are you using an Apple Watch?
I use amazon echo in the car and it plays music from my phone.. several times yesterday the music stopped and I wondered about that.
Iphone12 bluetooth dropout issues?