Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

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Question marked as Top-ranking reply

Posted on Oct 28, 2020 7:29 AM

No one on this forum can tell you anything about Beta software, so you'll not get an answer about 14.2. And Apple has never supported downgrading iOS, so that's not going to happen either.


Have you contacted Kia to see if your car system has an update for iOS 14? This may be a compatibility issue between the head unit and your car with the newest iOS version on your phone. Kia would have to address this, NOT Apple.

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351 replies

Sep 17, 2021 11:50 AM in response to zayit

Hello, I have a 2021 Kia Stonic purchased this past June. There is a firmware update from Kia for the infotainment system. Once I had the dealer fix it this past July, CarPlay works flawlessly ever since with my iPhone using iOS 14.7.1.

Everyone should insist from their dealer that there is a firmware update. Mine was fixed by my dealer in Sweden. I no longer have to keep poking the error message every 5 seconds anymore, the problem disappeared and CarPlay works perfect now. Hope you get your dealers to update your firmware.

Cheers!

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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

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