Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2021 1:37 PM

The update to fix this issue is finally available. Your dealerships should be able to download it to a thumb drive and do the update. Mine was done today and so far so good, I drove about 15 miles with Waze and Spotify running and had no disconnects. Fingers crossed. Here is a print screen that describes the update if the dealership is unaware and needs to find the bulletin.

Similar questions

351 replies

Feb 3, 2021 4:04 PM in response to Dogcow-Moof

Just speculating here but suppose the parent company, Hyundai Motor Group, contracted out the software for the infotainment units used by their subsidiaries Kia, Hyundai Motor Company, and Genesis. As Dogcow-Moof points out, next year the whole platform for all subsidiaries is being replaced by NVIDIA hardware and will run an in-house OS developed by the R&D engineers at the parent Hyundai Motor Group. Since the change is system-wide for the upcoming 2022 MY, the current contractor is in effect, fired, or at best is kept on to only provide bugfix support. This would require just a skeleton crew and chances are, the higher-skilled engineers have left for greener pastures.


Another speculative scenario is that the job was never contracted out but the engineers that developed the WCP code are now busting their butts to get the NVIDIA software done and ready for the 2022 model roll-out.


Again, pure speculation but either scenario would explain Hyundai's failure to fix this chronic WCP problem correctly and would explain why the software testers and developers apparently didn't test with Apple's pre-production developer seeds.


This has really blown up Hyundai's reputation across all their car lines that use the base infotainment unit. In my opinion, it's made them look incompetent to a large sub-group of their customers.



Aug 4, 2021 1:21 AM in response to IronmanCamper

Hi, Not sure if adding a comment to keep this issue alive helps, but I do have the same issue.

I am on an iPhone SE (1st gen) iOS14.7.1 and a Kia Rio.

A note to non-European members here: You can update the Kia software yourself on the head unit from their official website but alas that is not the case for EU. After reading all the replies, I'll try deleting my car from Carplay and re-adding it. Hopefully it will work because Apple and Kia do not seem to be doing anything. It's so annoying, I'm actually thinking of resurrecting a backup Android phone and using it for wireless Carplay.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.