Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

Just want to update you here.

The Infotainment's software has to be updated.

Hyundai Dealership has updated the firmware for me, and I drove my car for nearly 1 hour, switching my gears abnormally, drove like an Idiot with Maps and Song playing simultaneously, kept giving Siri Multiple voice commands, and the same message NEVER appeared while I was driving.

The problem is fixed, At least for the new i20 after the Software Update.

An Update from Hyundai HQ with thanks to Motoring journalist Paul Gover.

We are very much aware of the CarPlay problem, its related to the Bluetooth connection dropping out, and we are currently working with Apple to rectify the issue with a software update - but his could take some time.

In the interim there is a head unit software patch which will be made available through dealerships very soon, and has already been applied to more recently-produced cars - this patch goes a long way to making CarPlay function as normal.

Note: Cable connection is not supported on our multimedia units with wireless CarPlay, however for Android Auto users it will default to cable connection if plugged in.

I am a part of a Kia Au Facebook group. Many people have complained about this issue on the Picanto and have since had a software update that has fixed the issue entirely! Kia head office also called me to say the fix is ready. Mine goes in on the 19th. I’ll keep you posted.

Apple has looked into it and collected WiFi traces and has made the determination that either Hyundai/Kia/Genesis or Kia’s partner/OEM for the head unit has misimplemented Apple’s ACP spec. In other words, don’t expect help from Apple. They also point out that this problem is specific to products from the Hyundai group.

Other auto manufacturers have had early issues with audio cutouts but are not currently experiencing ubiquitous problems with ACP disconnects.

FWIW, Android Auto uses its own protocol and head unit software which is separate from the ACP code in the head unit so the fact that it works fine is not germane to the ACP disconnects issue.

IronmanCamper wrote:

They told me they (Kia) will be coming out with an update the the infotainment software.

Which is the ONLY way this can be resolved. The calls for Apple to do something are amusing. Apple released the new update to Kia long before iOS 14 was released. It was up to Kia to ensure the software worked with their cars. Kia didn't. Kia has to fix it. Apple cannot roll out an update just for Kia owners, because Apple has not control over the infotainment software in Kia cars.

That said, it would stand to reason Kia and Apple engineers are working together to resolve this. It will just have to rolled out via software updates from Kia to Kia cars.

Hello, I have a 2021 Kia Stonic purchased this past June. There is a firmware update from Kia for the infotainment system. Once I had the dealer fix it this past July, CarPlay works flawlessly ever since with my iPhone using iOS 14.7.1.

Everyone should insist from their dealer that there is a firmware update. Mine was fixed by my dealer in Sweden. I no longer have to keep poking the error message every 5 seconds anymore, the problem disappeared and CarPlay works perfect now. Hope you get your dealers to update your firmware.

Cheers!

Took my Kia K5 GT line to dealership today for the CarPlay software update and it appears to resolved the issue! All those having issues get after your dealership, there is a fix out there!

Yes, my Kia dealer updated the firmware for the infotainment system, and both iOS 14 & 15 have worked fine ever since.

Then you and just about everyone here who has a Kia with wireless CarPlay need to get Kia to fix their issue. Apple has no control over the head units in cars. They do however, provide the API's to the car manufacturers. This often requires the car companies to roll out an update to their systems. Apple can't update Kia cars. Only Kia can update Kia cars.

Push Kia.

IronmanCamper wrote:

I have been working on this since I initially put up this post, and obviously getting more frustrated by the day. Here is the latest, I called Kia support to get an update on my case and what he told me is the issue they identified was that Apple made a change to CarPlay in iOS 14 and didn’t make KIA aware of it and this caused the problem.

That's hilarious.

Any "changes Apple made in CarPlay" were present in the pre-release developer seeds, which Apple made available over two months before they released iOS 14 to the public.

Further, Apple doesn't make changes that arbitrarily break backwards compatibility (so if Kia's software worked with iOS 13, if they properly implemented the protocols it should work with iOS 14.)

Regardless, it is good that they identified a fix and will be releasing it soon.

I fixed it in my K5. Go into settings on your I phone. Under general settings pick car play.

you need to choose reset car play. Your phone will up date itself. Just be patient. Then go in your car with it turned on. Delete your phone from blue tooth connection on your radio in your car. Then resync your phone with your car. My car told me I then had to allow Siri to be connected to my phone. I went to Siri under settings and activated Siri. My car play sync right up and works perfect since then. Has to be a glitch with the iPhone update. I’ve also noticed other updates and changes happened on my phone afterwards. All good changes but for some reason they were in limbo.

Here is an update to my previous post. As I stated that my wife has iOS 14.3 on her iPhone 11. She says that she had those problems on her drive home after the Kia update. Since then, I have tested her phone with the Kia update and could not replicate the problem she says she had. The K5 has been driven several times now with no issues at all with iOS 14.3 & 14.4. I commend Kia on resolving this issue. I hope everyone else has the same results as we did.

I just got the update.

kia didn’t want to do it because there was nothing associated with my Vin.

tou must keep going to dealership so there’s a track record of the issue.

I think people are assuming it’s an Apple issue and not reporting it to Kia.

I also took a screen shot of the bulletin up to Kia. I got the update.

I used Waze on way home and no error message popped up.

I hope people continue to post updates on this forum.

the more people complain about this issue the better our chances of getting Kia to follow through with a real long term fix.

please fill out car reviews on Kelly blue book, Edmonds etc. Let others know this is a major safety hazard.