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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

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351 replies

Dec 3, 2020 8:13 PM in response to IronmanCamper

Bought my 2021 Kia K5 GT. Last Monday. Love the car, hate Apple CarPlay! Have same issue. Everything seems connected and working except for screen. Running latest IOS on an iPhone 7 plus and ran just fine on 2017 Subaru Impreza. Sounds like Kia software issue. Will definitely be complaining to dealer as this seems to be common issue. For work I drive all over central Texas and rely on CarPlay. One of the reasons I bought this car was placement of screen (easy to see while keeping eyes on road). This is really upsetting. Please let me know if you find a fix!

Dec 4, 2020 11:13 PM in response to IronmanCamper

Having the exact same issue, verbatim! Got our K5 2 months ago. And yes, it’s extremely annoying and unsafe.

dealership and Kia have been wildly unhelpful. Can’t get anyone to tell me if a fix is coming soon. I tried invoking the Lemon Law, since we did bring it in for service 4 times before they realized the issue, the dealership basically said I had no chance in ****.

Dec 5, 2020 7:17 PM in response to Rogue531

I have opened case with Kia and below

Is the reply from them


“After reviewing your case and doing some research, this seems to be a Apple IOS issue. If you google Apple Wifi problems (Apple designed ACP to work over Wifi) the Apples developer forums are full of issues with customers with this same issue, across many connected devices including Head Units in the car. You will have to wait for Apple to develop an update and release it.”

Dec 17, 2020 2:08 PM in response to IronmanCamper

So I’ve had the Kia k5 for about two months almost and i accidentally found out that if you are in an emergency situation on the road and need the map showing, putting your iphone on airplane mode (GPS chip is still active but cellular service is off) and will keep the phone from disconnecting (Download your music if that’s something you need as well) It’s not a solution as much as it is a tip just in case...hope they fix it sometime soon.

Dec 23, 2020 5:42 PM in response to Patriot1767

After many conversations with Apple, as well as them tracking the data on my phone for a week. ( monitoring the issue each time it occurred) I was told-“the Kia software is incompatible with the current IOS software” “apple is not working on it and no fix is forthcoming”

Wheels are in motion with Kia to buyback my lease (lemon law)

Dec 23, 2020 6:39 PM in response to Patriot1767

Your assertion Apple needs to fix this is the wrong entity. Kia needs to fix this. Apple has absolutely NO control over the software in Kia Cars. Apple gives the car manufacturers the code to implement the service in their cars and the manufacturers have to make that code work with their in-car entertainment systems. Expecting Apple to be able to fix anything in a car manufacturers system is simply not going to happen.


Put pressure on Kia. They need to fix this.

Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

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