Before anyone asks - Yes I have read previous posts in this thread.
So I submitted an official complaint to Hyundai HQ worded as below;
"I took delivery of a 2021 Hyundai Santa Fe Active on January
14, 2021. I reported an issue with Wireless Apple CarPlay regularly
disconnecting the next week when I had the 1500 km service completed. I
contacted the Service department today (14 April) as a follow up to be advised that they
had no update and that the issue is yet to be resolved. This is extremely
frustrating especially as my vehicle has no "Wired" option available.
On further research it is evident that there are many other
Hyundai and Kia owners who are encountering this very same issue. Vehicle
reviews for both Hyundai and Kia recommend potential buyers take this issue
into consideration for models fitted with this Head unit. Not to mention the
potential safety issues associated with trying to use navigation apps
especially with unfamiliar city driving.
I am sure Hyundai can see how this is very damaging for your
reputation.
I believe that I have been very patient thus far, however I
believe that if a satisfactory solution is not found very soon that Hyundai
should consider, in good faith, refitting malfunctioning Head Units with units
that support Wired connection as a back up. "
Well I had a response from Hyundai today stating that this is an Apple issue and, by all accounts, a fix is being worked on. Unfortunately I will have to wait on an IOS update to be released.
Incidentally Wireless Android Auto continues to work perfectly fine.
I guess it's a case of Buyer beware - If you are attached to Apple devices and CarPlay perhaps look for another vehicle make or fork out the extra cash for a higher Trim model that supports wired CarPlay. Obviously not an option if you already own one.
For me, (my opinion only) given the fact that my handset is currently running IOS 14.4.2 and that neither party seems willing to own and fix the issue after more than 6 months, it seems to be much less aggravating & make more financial sense to defect to an Android device and get on with life.
This is my 4th Hyundai, I have never had any trouble, and the phone is cheaper to replace than the car. (again not a suggestion, just my opinion)
Depending on how strongly you feel about this issue and how much time and effort you are willing to expend, (providing you are in Australia) under Australian Consumer Law you may be entitled to -
"Repair, replacement or refund
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
See: Exceptions to consumer guarantees
If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.
What is a major problem?
A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is unsafe."
Link below;
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#what-is-a-major-problem-
That said you will still have to wait for either party to admit to, or for it to be proven, who is at fault in this case.
bon voyage!
