Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

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Posted on Jan 14, 2021 1:37 PM

The update to fix this issue is finally available. Your dealerships should be able to download it to a thumb drive and do the update. Mine was done today and so far so good, I drove about 15 miles with Waze and Spotify running and had no disconnects. Fingers crossed. Here is a print screen that describes the update if the dealership is unaware and needs to find the bulletin.

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351 replies

Nov 12, 2020 5:46 PM in response to IronmanCamper

Just bought a 2021 k5 LXS AWD yesterday and have iOS 14.2 with my iPhone 11. I am having The same issue where that message comes up every five to ten minutes while driving. Everything is still connected, it just pops up and disrupts the screen. Anyhow, the car also makes me constantly re-connect the phone to the car because of the connectivity issues. I called Apple and they literally were not help. I am bringing this car back to Kia this weekend to have them attempt to fix this. I am very mad about this for spending 35k upwards on a top of the line Kia and not being able to use CarPlay, very frustrating. I hope it’s just an update issue, or else I will be asking for the dealer to give me my money back.

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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

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