Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.

Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

Top-ranking reply

IronmanCamper Author

Level 1

37 points

Posted on Jan 14, 2021 1:37 PM

The update to fix this issue is finally available. Your dealerships should be able to download it to a thumb drive and do the update. Mine was done today and so far so good, I drove about 15 miles with Waze and Spotify running and had no disconnects. Fingers crossed. Here is a print screen that describes the update if the dealership is unaware and needs to find the bulletin.

View in context

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351 replies

Mar 15, 2021 2:58 AM in response to IronmanCamper

Hi all,

I have the same issue on my Kia Picanto MY 2020. I keep contacting with my dealer everyweek to hear about any solution. They updated the software and it didnt work. Today, they sent me the pics below. The pictures are from the Kia's Multimedia supplier ***-Chi. They are telling me to get logs to a usb stick when the error appears. Then i will send them the usb drive for investigation. This is an worldwide problem and immediately need to be resolved. I hope Kia and Apple are working on this issue.

Here are the pics;

Apr 12, 2021 3:42 PM in response to JenXRT

I have a new 2021 Seltos and am having the wireless CarPlay disconnection issue multiple times every time I drive. I have raised a complaint with Kia (after calling them and being told I would get a call back and that not happening). For me, there should be a wired back up option if there was any chance of the system not working as it should regardless of whether it’s kia or apple’s responsibility. So I see this as Kia’s oversight to not include a wired option.

Apr 28, 2021 4:15 PM in response to Lailalyn

Lailalyn wrote:

Thank you I’m going to the dealership Saturday keeping my fingers 🤞🏻,... they seem to think it’s my phone 📱

Of course they do. This is called "the blame game" and Kia/Hyundai has become expert at it.

BMW doesn't have any issues with Wireless Car Play. VW doesn't either. There's no difference in the phones. The difference is an automobile manufacturer who implemented the API's properly they were provided by Apple for iOS 14 and higher.

May 24, 2021 8:06 PM in response to kcamper2000

Lot's of reports here with Wireless CarPlay on Hyundai Cars specifically. You'll need to work with your car manufacturer to see if they have released any updates which fix this. There don't seem to be issues with VW or BMW cars with Wireless CarPlay. This is a Hyundai issue.

Jul 17, 2021 3:24 PM in response to Marbid

I got an update last month at my Kia dealership that stopped the constant disconnects. But now once or twice a week I will get in the car and it just won't connect at all and nothing will make it. Next day connects just fine. I am beyond frustrated, got my Sorrento around the same time you got your car. I have written them on numerous occasions and been to the dealership but in the end I think we are all just going to eat it.

Adrpa21

Level 1

4 points

Sep 17, 2021 5:32 AM in response to zayit

I can comment for Euro, notably France. As there was no reaction from Kia dealers I have started using an Android phone i.e. effectively I have moved from CarPlay to AndroidAuto. I need Waze and Spotify on my car's head-unit. Agreed that Android is not good but at least I do not need to keep poking the error message on my car's head-unit every 5 secs.

Dogcow-Moof

Level 8

36,821 points

Dec 3, 2020 9:03 PM in response to Firedoc1234

Make sure you let your Kia dealer know.

If they get enough complaints, they will pass it upstream.

Dogcow-Moof

Level 8

36,821 points

Jan 7, 2021 2:53 PM in response to Rugertikka

Different head ends, different software.

There are known issues with Kia/Hyundai head ends and Car Play, and a fix is supposedly coming soon.

Jan 14, 2021 2:04 PM in response to Dfitzg0u812

Did you not read the post you just replied to, where they said Kia rolled out an update to their car?

M_Hop

Level 1

4 points

Jan 15, 2021 5:02 AM in response to IronmanCamper

I still have the same problem... iOS 14.3 and this problem still didn't fixed yet...

Feb 9, 2021 10:08 AM in response to Charlotteradford23

hi friends, recently KIA team provided new pendrive with updates software. They said it will be temporary solution.

amar-ku

Level 1

4 points

Mar 19, 2021 1:46 PM in response to dezarae288

Today the dealership has updated my infotainment system to new.

After i lodged a consumer complaint to the national government website before 1 month for Hyundai i20.

Apr 11, 2021 10:43 PM in response to Dogcow-Moof

Mostly those that accept hard wire connections yes , any that connect through WiFi automatically connecting which is new cars mainly at the moment many are having the same issues

Jun 28, 2021 5:09 AM in response to Magnolita

We could be on iOS 200.4 and it would not make a difference. The issue is on Kia/Hyundai's side of the equation.

Dogcow-Moof

Level 8

36,821 points

Nov 30, 2020 10:14 AM in response to kayone007

kayone007 wrote:

Hello Apple,

Please provide the fix at earliest as there are 'n' number of users are facing this and reported on "Kia Sonet" Forums. Kia Team has officially also raised couple of complains as well to Apple to fix this, what I last update got from my Kia Service executive during my first servicing.

No one from Apple is reading your comments here except to make sure they don't violate the Terms of Use.

Please contact Apple Support directly:

Contact - Official Apple Support

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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)