Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

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Posted on Jan 14, 2021 1:37 PM

The update to fix this issue is finally available. Your dealerships should be able to download it to a thumb drive and do the update. Mine was done today and so far so good, I drove about 15 miles with Waze and Spotify running and had no disconnects. Fingers crossed. Here is a print screen that describes the update if the dealership is unaware and needs to find the bulletin.

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351 replies

Jan 25, 2021 2:54 PM in response to Correiracm

Well no, that's still not correct. Every iOS update API is sent to all the car manufacturers well in advance of a public release. It's still up to the manufacturers to ensure their car systems will work with any new API. Mercedes rolls out updates to my car over the air. I've never had to deal with an incompatibility issue with CarPlay.

Feb 3, 2021 1:01 PM in response to Glex9078

Went to

my dealership today for update within ten minutes of leaving I was playing music through USB port and tried switching back to car play black screen and would not reconnect with my phone for car play went into store and came out phone connected with car play so stand by for updates also tried to go into my phone wile connected and phone shut off.

Feb 4, 2021 11:30 AM in response to Correiracm

I notice that if I’m using Apple Music, the disconnection doesn’t occur as often, usually once or twice every half an hour. With the Maps app running I seem to get disconnected nearly 3-5 times every 10 minutes. Sometimes as many as 2-3 times every minute! It’s incredibly unsafe to have to keep pushing the CarPlay button constantly while driving.

Apr 4, 2021 7:34 AM in response to Envytrice

There’s in not a fix yet for the Kia K5.

the update they performed only lasted a week. The other day while on a road trip it went crazy. Worse than it ever has been, giving me the error message every second. I got it all on video using my husbands phone.

we need to stand up together and do the same thing.

complaining to your local dealership is not going to cut it. I didn’t spend this much money for this crap. Start giving bad reviews on every site you can think of... Kelly blue book etc.

where can we all go to to make our voice heard. I want my money back.

this should be considered a lemon. I also paid extra to have the “technology warranty”.

Apr 23, 2021 6:34 AM in response to Dfitzg0u812

I have recently had Hyundai buy back my 2021 i30 N-Line for the same issue here in Australia. The experience many have written about is verbatim to mine...in the end, I could not see this being resolved and rejected the vehicle on the basis it had been looked at 3 times and no fix was offered in a "reasonable timeframe" and was effectively not fit for purpose. I am surprised an alternative head unit was not offered as a solution.

Apr 27, 2021 5:31 PM in response to pasquale183

I've got a 2017 Sorento and CarPlay has only worked twice since the ios 14 update. it just worked this afternoon with the latest ios 14.5 for all of 30 minutes and then stopped. Now it will not work no matter what I try. Anything older (my sons iphone 8 running 12) works fine. I've contacted Kia via email and they said that there is not an update for my model and doubt there was going to be one. This whole affair is stupid!!! I do a lot of driving and trying to use maps on my phone

just causes so many more issues I've gone back to my Garmin. At least they keep the updates working.

Apr 28, 2021 5:20 PM in response to Lailalyn

If you have a Kia/Hyundai, yes, iOS 14 is where Kia/Hyundai messed up the interface for Wireless Car Play. Apple provides update API's to all car manufacturers with every update. It's up to the manufacturers to ensure their systems work with the software. Apple has NO CONTROL over the software in any car system. None whatsoever. So Kia/Hyundai needs to get their systems working right. Apple can't fix it.

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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

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