Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have a 2021 Kia K5 and the first few weeks my iPhone XR worked fine with the wireless Carplay (With the K5 you have to use wireless, cannot be wired). During this time I was on the latest IOS 13 version 13.7 and had no issues. In Sept, I ungraded to IOS 14 and immediately started having issues with Carplay, I waited for 14.0.1 and then 14.1 to see if it would have a fix but still nothing. The problem I have is at random times, sometimes after only a few minutes, sometime 10 minutes, sometimes 20 minutes Carplay disconnect enough for the car to show an error that says "Phone Not Responding. Please reconnect it and try again." (see picture) when this happens I am usually running Spotify and Waze or Google Maps. It happens multiple times throughout the drive. Also the music does not stop and I can hear the turn by turn directions but have to hit OK and then the Apple Carplay button again to see the Map screen (Very annoying and not safe when trying to navigate to a destination. So it seems that the apps are still connected and running but the phone disconnects wirelessly just enough for the car not to see the phone and produce the error. I have tried all combinations of forgetting the network and Bluetooth connection and resetting each both on the car and phone. Renaming the phone connection, restarting the device etc. I have tried everything suggested on multiple Websites/Forums and on this forum. Nothing helps. I also notice that many other people are having this issue since IOS 14 has come out, this is not a random issue it is wide spread and is occurring on multiple car platforms. My question is has this issue been noted and is it being addressed in IOS 14.2? If not Apple has to make the signed IOS 13.7 version available so we can downgrade the working version until this is fixed. It is not only inconvenient it is a safety hazard.


Thank you,

Rich

iPhone XR

Posted on Oct 28, 2020 7:25 AM

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Posted on Jan 14, 2021 1:37 PM

The update to fix this issue is finally available. Your dealerships should be able to download it to a thumb drive and do the update. Mine was done today and so far so good, I drove about 15 miles with Waze and Spotify running and had no disconnects. Fingers crossed. Here is a print screen that describes the update if the dealership is unaware and needs to find the bulletin.

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351 replies

Dec 2, 2020 12:52 AM in response to IronmanCamper

I have this issue with my 3 week old Kia Picanto in Australia. It shows I can disable wireless and use wired instead but I’ve been unable to achieve this.

I’ve asked Kia where the antenna are, thinking maybe getting the phone closer would help. No answer as yet. I’m taking the car back for inspection in 2 weeks.

Kia will likely blame Apple and tell me its

my issue if this is the phone I choose to use and Android had no issues. Fml

Dec 3, 2020 8:13 PM in response to IronmanCamper

Bought my 2021 Kia K5 GT. Last Monday. Love the car, hate Apple CarPlay! Have same issue. Everything seems connected and working except for screen. Running latest IOS on an iPhone 7 plus and ran just fine on 2017 Subaru Impreza. Sounds like Kia software issue. Will definitely be complaining to dealer as this seems to be common issue. For work I drive all over central Texas and rely on CarPlay. One of the reasons I bought this car was placement of screen (easy to see while keeping eyes on road). This is really upsetting. Please let me know if you find a fix!

Dec 4, 2020 11:13 PM in response to IronmanCamper

Having the exact same issue, verbatim! Got our K5 2 months ago. And yes, it’s extremely annoying and unsafe.

dealership and Kia have been wildly unhelpful. Can’t get anyone to tell me if a fix is coming soon. I tried invoking the Lemon Law, since we did bring it in for service 4 times before they realized the issue, the dealership basically said I had no chance in ****.

Jan 4, 2021 9:07 AM in response to IronmanCamper

Amen, Rich. Couldn't have said it better myself!


Very frustrating, but the key here is SAFETY. It never fails, my turn is coming up and there's a disconnect between my phone and the vehicle, so I'm scrambling to get CarPlay back up before I reach my turn and my eyes aren't on the road. BTW, I'm driving a 2021 Hyundai Palisade SEL.


I have a ski trip coming up soon. I looove the prospect of not having my eyes on the road in potentially icy conditions.


Safety is always priority one. This needs to get expedited.

Jan 7, 2021 2:56 PM in response to jamespiggot

jamespiggot wrote:

I don't think this issue is related to any version of IOS or any make of car. People have been reporting issues with Apple CarPlay disconnecting for a long time, certainly since IOS 10.


That's not true at all.


There have been scattered reports, but the last several rental cars I drove before COVID - mostly Fords but there was a Chrysler in there too - all worked well with Car Play. I also had a Nissan that had a few issues but they were minor.



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Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

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