iPhone 12 losing service

Glad to see that journalists are taking this issue seriously. If we cannot communicate, miss important business calls or drop calls with clients it's all bad. Huge apple supporter so I know they will resolve this one way or another but also sad that it had to get to a point where the press is getting involved to help support a community of early adopters and Apple supporters.

https://www.forbes.com/sites/gordonkelly/2020/12/01/apple-iphone-12-pro-max-iphone-12-mini-4g-5g-cellular-signal-problems-iphone-11-pro-max-upgrade/?sh=1fe7cc32123b

https://9to5mac.com/2020/12/01/iphone-12-dropping-service-unexpectedly/

https://www.tomsguide.com/news/iphone-12-has-a-serious-signal-problem-what-you-need-to-know

https://www.indiatoday.in/technology/news/story/apple-iphone-12-hit-by-strange-bug-that-causes-lte-5g-signal-drops-1746112-2020-12-02

I believe this a much more prevalent problem than we realize. Analysts on Wall Street have now picked up on this. I am shocked that Apple hasn’t acknowledged this or seems to be working on a fix. Without any real 5G coverage, the 12 is tough sell to begin with. Losing cell service every 10 minutes is tarnishing the reliability of the brand.

Now that I’ve seen many post abiut this signal loss, I bought my wife a brand new iPhone 12 pro max 256gb and got it on 11/13/20 and seems she getting this issue too every day it kick out the actual data service signal ( 5G/LTE ) every time we drive any where that has a dead spot area & never return back this data signal until we have to do the a AIRPLANE MODE switch On & off then it will go back!

if this will still going on within 1-2 weeks, i no choice but to return it and let my wife use her old iPhone XSmax instead.

If you have service with Verizon you’ll never see the iPhone 12 kick into 3G. They disabled all the 3G towers along with this most recent launch. Imagine if all the people that weren’t using their phones would be defaulted to 3G and everyone else had priority until the other person needed it......if only.

Same issue here. Notice most while driving and on the phone. My call will just go silent. I have noticed at my house as well, people will try to call me and it goes straight to voicemail. Only work around in both cases is to toggle airplanes mode. The issue is very intermittent though.

Apple will address this as soon as enough people complain and as soon as Wall Street gets wind of it. It is a MAJOR flaw, and I know they don’t know how to deal with it. Keep posting until they do.

I tried Network Resets, System Resets, new SIM cards, switching SIM cards, hard re-starts, soft re-starts, even wiping the phone(s) and reprogramming from my Mac (with the help of Apple Support). Nothing worked. Dropped signal every time I wasn’t looking. If anyone has a solution I haven’t used here, I would love to hear it.

Brainfear wrote:

Exactly what I’m going to try and do. Phone just doesn’t work. Did all the tricks and swaps with no help. I have never seen this phone kick into 3g. Just goes no service. If I didn’t send my iPhone 8 in I would be using that. Gonna go to Samsung.

Feel free.

It’s very likely that a 5G Samsung phone will behave in the exact same manner if the issue is what I described earlier.

With each new comment it definitely seems to be that is the case.

My iPhone 11’s work perfectly with the same SIM cards. I have two, one on ATT and one on Verizon. If I move the SIM’s to my two iPhone 12’s, I lose service regularly. I doubt I have two defective iPhone 12’s. There is clearly something wrong with the 12.

That’s weird because my co workers s20 will have service directly next to mine at work. While my phone sits with no service for 8 hours theirs works just fine. Did you think I didn’t test this already? I did, let me snap a pic just for you tomorrow.

[Edited by Moderator]

Give them Case #. Already raised it with them, but they went silent when they couldn’t fix it. Do not waste your time with all the network and other re-sets. It took hours away I will never get back. They are truly stumped over this one.

[Personal Information Edited by Moderator]

I as well have found this an issue. I’ve had the new phone for 4 days and it has happened 3 times so far once at home and twice while driving and had to reset the phone to re activate the service. As far as the SIM card the Verizon employee switched the new one that came in the phone to the one in my old iPhone XR. Didn’t really know why or ask as to why.

I have also reached this phase with Apple Support and the Engineering teams. I had shared this thread with the support by uploading these web pages as screenshots to document the scope of the issue. This is disrupting our business and while I have had mixed results from contacting apple, ultimately I do know that they care about making a solid product. They need to reach a threshold of actual reports and velocity of reporting to properly prioritize.

The good news is that I can save you from an excruciatingly painful series of resets and re-starts, network fixes at the carrier, re-provisioning and other settings. None of them will work. I haven’t seen a single thread that shows a solution, so save your time and energy and wait for a fix. Wall Street analysts follow these forums and they are on the case. It is far more efficient for Apple to craft a fix than lose one dollar per share. Apple has about 17 billion shares outstanding. It has to be cheaper to fix this.