iPhone 12 losing service

No help here, but commenting that we've tried everything. Tmobile worked with us for three days with no results. Contacted Apple and they said the issue is with tmobile, even though we have multiple devices with tmobile with service, except the iphone 12. Their senior advisor was an arrogant petulant fool that took offense after i mentioned that the issue wasn't an isolated issue to Tmobile; I invited him to read the 1000s of comments here, including a published article from Forbes, from people from multiple carriers. Hoping someone has an answer.

A senior service advisor told me last night it wasn’t apples problem to fix my carriers network issues. So rude and so unprofessional. He got even more aggressive when I mentioned the 1600+ comments here complaining of the same issue. Hope Apple is really working on this.

I don't know why the people keep linking this issue with 5G, we have no 5G here in Mexico and I'm still suffering from the issue, I set a deadline for myself until April and if the issue isn't fixed I'll have to return the phone!

It's really frustrating!

Don’t feel bad my 1st iPhone 12 was junk, so they sent me another iPhone 12 junk and Verizon sent me 3 SIM cards nothing worked. So it’s been collecting Dust and best paper weight for 900.00 in the junk drawer since Nov 11.20.20. One day apple will get it together and fix it. It’s all a waiting game.

Dude, you really provoking us here with your silly comments. How about Telcel or AT&T here in Mexico? Without even having 5G yet my iPhone 12 Pro Max is doing the same ****.

You either find a real solution or just let us be angry in peace!

12 Pro Max, not a single dropped call or other issue since I received it, on AT&T, and hundreds of others I work with have also had no issues with AT&T.

As far as other countries, it's likely an issue with a single vendor of cellular equipment that AT&T does not use in the US but that Verizon does and that AT&T may use in other countries.

I don't personally have hundreds, I work with people who have a majority of iPhones, and haven't seen any complaints of issues on the company message boards that immediately light up if anyone has issues (since there are a variety of phones available in the company phone program.)

I find it amazing so many Apple customers here are experiencing issues that are very well known and Apple will not lift a finger as of yet to repair the issue.

I posted weeks ago how an Apple customer service rep emailed me and called me and that lasted about 2 phone calls & many broken promises later. Fast forward to today and that person has not replied to any other emails and has not called me again as promised. Now let that sink in for a few seconds and ask yourself if our outrage over these brand new, $1,000 phones is justified or not?

I have an 11 Pro Max now, works super. I think I’m waiting for 13, maybe some of the 5G issues may be worked out. Really, the only reason I wanted the 12 was photography and video HDR and Dolby, what do you think, is it worth the photography and video update thank you

SAME HERE!!!! Im literally going to have to take a loss to go back to an iPhone 11 because of this garbage. I've missed so many business calls and text because of this. I have to now remember to turn on and off airplane mode every time I enter a building at my job. If I don't do that my phone has ZERO service and is deactivated. ALSO, no WIFI CALLING IS USELESS.

I wish I would have kept my 11 pro and skipped this... I've always kinda blindly trusted upgrading every year, but after this debacle, I will forever be skeptical. This to me is one of the worst screw ups Apple has made. The Reddit, ATT, VZW, and Apple forums are full of this same complaint and its a big one! NO SERVICE and DEACTIVATED phones are not small issues and should be addressed immediately.

Good for you... you’ve added zero to this thread. I promise I’ve looked into this more then you, because I’m actually trying to find a fix for the issue OF NOT HAVING A FULLY FUNCTIONING OR RELIABLE PHONE and yes, there’s enough of a broad issue for this to be officially addressed by Apple. The world is a bigger place then you individually never dropping a call. This is a worldwide issue, not just an ATT or Verizon issue. I’m with VZW btw with a new sim and I know multiples that have had the phones replaced and still have the issue.

I doubt it’s a particular band issue. You’re just stating that because that’s the only thing you could find different. Just because a new chipset and firmware support a new band, doesn’t mean any of the carriers are using the new band yet.

Plus if a specific band was THE problem, it would be easy to mask that problem band.

Welp they finally broke me. I returned the 12 pro max. Incredibly frustrated mad and disappointed because the phone is awesome. How it cannot do the basic function of making a call from my home is beyond me. Good luck to all of you that keep fighting!

Today I called Verizon to check out the non working phones. They said that they had no clue about this issue. They will send me a new SIM card. Will this work??? I don’t think so. I believe is more an Apple problem that they do not want to take care of it. It is frustrating to not be able to use your phone and not to be able to take it to Apple to fix it because they don’t have appointments in weeks!!!