iPhone 12 losing service

I am doing my best to save everyone from a painful, time-consuming carousel with Apple Support and Engineering. They don’t know how to fix this, or they would have done so. Apple is a fine company and one that I know cares about their products. But this one has them stumped or they would have come up with a patch. There must be many bugs when rolling out a new iPhone, and this is one of them. Personally, I have to pay attention to how long I can go without returning the phone, so I don’t get stuck with an expensive paperweight.

I had this happen on my 12 pro on xfinity mobile a few times. Dropped signal in a store and even after leaving and driving 5 miles in suburban Philly with great service it wouldn’t get a signal until I toggled airplane mode.

these were locations that were total dead zones with my 6s and old carrier AT&T, interestingly, but seemed to be mostly good signals with xfinity (Verizon) on the 12 pro.

You shouldn’t have to toggle airplane mode in a new iPhone 12, when you didn’t have to in older models. Something is clearly wrong with the device. Apple Support can’t fix it, and has given up trying. At least for now.

I’m having the same issue with my iPhone 12, dropping my calls and when on a call after about 15 minutes I can hear the caller but they can’t hear me . This is very annoying and aggravates the **** out of me, I’m loosing clients because of this phone , getting ready to bring this back to Apple and go back to the iPhone 11

victuals wrote:

They don’t know how to fix this, or they would have done so.

That is a wildly incorrect assertion.

To fix a problem, they must first be able to reproduce it.

Not every phone is having this issue, and in fact most are not.

That doesn’t mean it isn’t an issue, but rather if they can’t reproduce it themselves, it is wildly hard for them to debug.

I been having the same issues since day 1 . 5G lte data drops or is very slow . Then I’ll turn off all the data and put my phone on airplane mode it would work fine only to return back to it’s broken state

I contacted my cell service provider (Verizon) and the representative said they are aware of the issue and have reached out to Apple, but have gotten no response. I am in the process of exchanging my phone because I must have a phone that actually works to make phone calls. The safety of me and my family is much more important than having the latest iPhone.

I got two new SIM cards, and there was no change. I used four SIM cards in total, and still had the problem. Neither ATT nor Verizon could figure it out. Since my phones are unlocked, we even swapped them back and forth to no avail.

I tried the e-sim on Verizon and got the same slow speeds as the physical SIM card. Apple wouldn't swap out my phone because they stated that they can replicate the issue but did replace my physical sim. My signal booster from Verizon came on Monday and has helped a lot but their service still needs major help in Northern FL

Iphone 12Pro / AT&T.

I just had the same issue today. I went out to walk the dog and the second I got outside of wifi range my cell toggle kept popping on and off. LTE or 5G would load, then turn off. It did this over and over for about 30 minutes and then stopped after getting to wifi again.

What is going on!?

Totally agree, this problem is true, I know many personnel with the same problem, I have called by phone and by chat to Apple service and they blame the mobile operator for this failure being that it is a team problem, The battery discharges pretty fast. Likewise, I never had that problem with the 11.

iPhone 12 Pro Max - drops out to 3G frequently. I live in an area with 4G-only areas, so sometimes I am completely without service. I also cannot work effectively on the train.

This needs to be fixed.

I have a 12 Pro Max, AT&T, and not only have I never dropped a call but my calls stay connected in areas older iPhones would drop the call every time.

I don't say that to dismiss anyone's experience, but rather to point out that I believe this is a carrier issue and depends upon the configuration of the cell towers in your particular area. The fact that some people have seen improvements after a recent Verizon carrier upgrade only seems to underlined that point.

One thing I know that makes some degree of difference is the fact that I do not have 5G on my cell plan, so my phone never connects to a 5G network or 5G frequencies - it's LTE or below only.

I have purchased iphone 12 pro 15 days back. Have been facing the issue of loss of signal occasionally and toggling airplane mode gets my phone connected to network again. Was worried but seeing many people facing the same issue tells me i am not alone in this. Hope apple comes up with a correction because i dont want to see such an expensive phone not perform the basic functions of being able to make and receive calls. Thanks!

iPhone 12 Pro Max, repeatedly completely looses mobile connection, leaving me with no internet.

I have a lock free phone and this problem is present while using both physical and virtual sims on different carriers in US, Europe and Asia.

Switching airplane mode on/off helps sometimes.

Remarkably, even when the phone drops all service the signal bars are full and LTE/5G indicator is showing.

This is extremely annoying and disruptive for everything - work calls, ubering around, ordering food. EVERYTHING.